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    Reservation Officer at - Nairobi, Kenya - Micato Safaris

    Micato Safaris
    Micato Safaris Nairobi, Kenya

    1 week ago

    Default job background
    Full time
    Description
    For every guest who travels with us, we send a child to school. Just another reason to travel with the nine-time #1 World's Best Safari Outfitter (Travel + Leisure). Travel+Leisure wrote that Micato treats guests like "well-loved, out-of-town relatives."

    Duties & Responsibilities

    Issuing hotel vouchers and reservations arrangement of local and international tours
    Following up on confirmation of booking vouchers
    Reconfirming guests flight tickets before Safari
    Making provisional bookings for our guests

    Making bulk block bookings with all the suppliers in line with the company and client's needs and effectively administering the same with the approval of the Tour manager.

    Making all the reservations and follow ups and enter all the information on GRANIT SYSTEM
    Ensure clients' special requests especially on accommodation & room specification.
    Designing Safari Packages for all tours
    Processing payments for suppliers for accounts to make the necessary arrangements for payments.
    Briefing tour leaders before safari.
    Maintaining excellent communication with all our suppliers, local and overseas agents.
    Booking flights as per Company's specifications
    Preparing files and itineraries with all the information and advance requesting of all services included in the programs.

    Person Specifications


    Must be proficient in the following areas:
    Degree or Diploma in Tourism Management or its equivalent
    Minimum of at least 3 years' of tour consultant job experience in a busy Tour and Travel Company
    Proficiency in Computer skills especially GRANIT system
    Must have excellent guests' service and communication skills
    Excellent time management skills
    Attention to details and high level of accuracy
    Excellent interpersonal and organizational skills
    Ability to make quick and balanced decisions
    Can work on late evening/ night shifts.
    A Team player
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