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    Receptionist at - Nairobi, Kenya - Bridge Talent Management

    Bridge Talent Management
    Bridge Talent Management Nairobi, Kenya

    1 week ago

    Default job background
    Full time
    Description
    One HR information system to manage your employees' entire employment lifecycle. Build an incredible workplace and grow your business with our all-in-one platform.

    Role Purpose Statement:


    To coordinate the establishment and the implementation of continuous quality management systems and ensure compliance by monitoring performance in this regard throughout the hotel.

    Ensure quality customer service throughout the hotel.

    Roles and Responsibilities:
    Checks in guest in an efficient and friendly manner, using guest name whenever possible. Brief guests on hotel facilities, breakfast timing, Wi-Fi access, front desk number etc.

    Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.

    Responds to all guest requests in an accurate and timely manner. Interaction with guests will be in person and by phone
    Accepts reservations, changes and cancellations in the absence of Reservations Department Staff. Can answer guest calls and direct them appropriately in the absence of a Switch Board Attendants

    Filing of guest registration cards accordingly and ensuring that the guest registration forms are attached with the cover letters which have the billing instructions.

    Ensure room allocation is done as per guest request and correct rate charged. Any upgrade MUST be authorized by Front Office Manager, DM or Supervisor. Arrange for luggage to be delivered to guest room. Issues correct keys to the guest.
    Ensure any rebates/allowances/Discounts are authorized by the Front Office Manager/ GRO/Shift leader and posted in their respective revenue codes

    Ensure that all cash collections for your shift are recorded accurately in the cashier book and deposited in the main safe deposit box.

    Provides basic trouble-shooting support for in-room services such as the Internet, TV movies, games, and Web services
    Works closely with the Porters to ensure smooth handling of guest luggage, deliveries and special requests

    To read function sheets, guest correspondence letters, memorandums and any other relevant information to ensure that communication between the Front Office department and all other departments is maintained at all times.

    To have up to-date information on daily room occupancy
    To check on VIP reservations, complete their pre-registration formalities and extend to them the regular courtesies
    Attending to calls, both internal and external calls as per the standards.
    To maintain up-to-date information on room rates, current promotions, offers and packages
    Sell guest rooms at rack rate for walk-ins or the Best Available rate of the day.

    Action the housekeeper's report immediately, reporting any discrepancies to the Front Office supervisor and pass it to the housekeeping for investigations and follow up.

    Ensure that the room status is frequently up dated so as to show the occupied, vacant, due outs, clean, dirty and out of order rooms.

    Requirements

    Proficiency is hotel PMS system Opera
    Effective written and verbal communication
    Able to work on flexible schedule
    Organized and detail oriented
    Ability to stay calm under pressure
    Stamina to stand for long periods
    Problem solving skills
    Speak multiple languages
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