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    Front Office Receptionist at - Nairobi, Kenya - MNC Consulting Group Limited

    MNC Consulting Group Limited
    MNC Consulting Group Limited Nairobi, Kenya

    5 days ago

    Default job background
    Full time
    Description

    MNC Consulting Group Limited services include but not limited to; Accountancy, Audit & Assurance, HR Development, Financial & Investment Advisory, Taxation, Mngmt Consulting.

    Summary


    Our client who is in the hotel industry is seeking to recruit a qualified Front Office Executive/ Receptionist who is good in sales, customer service, digital marketing, negotiation and tele-sales.

    The qualified candidate should be presentable, creative, smart, outspoken with good command of English and very confident.

    Salary: 25,000

    Responsibilities

    Greet and welcome guests at the hotel.
    Answer questions and address customer complaints
    Answer all incoming calls and redirect them or keep messages.
    Check, sort and forward emails.
    Monitor office supplies and place orders when necessary
    Keep updated records and files
    Market and Sell hotel services via social media and other marketing channels.

    Requirements

    At least a diploma in business management or customer service.
    Prior experience in a similar role.
    Good negotiation skills.
    Good telephone etiquette and very professional.
    Passionate with customer service and marketing.
    Beautiful and outspoken.
    Quick at responding to customer queries.
    Excellent communication, interpersonal, leadership and conflict resolution skills.
    Self-driven with ownership mentality.
    Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
    Commitment to providing exceptional service to customers and support to staff members.
    Excellent multi-tasking and time-management skills.
    Proven sales record.
    Team player
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