Ezra Mokua

RE: APPLICATION FOR A JOB OPENING

I am writing to express my strong interest in the advertised  position at your institution. I am enthusiastic about the opportunity to contribute my skills and experience to your team, and after reviewing the requirements for the role and learning more about your organization, I am confident that I am an excellent fit.

My Bachelor’s Degree in Business and Information Technology has equipped me with a well-rounded skill set that aligns seamlessly with the demands of the position. Having spent the past two years as an assistant librarian at the JKUAT library and as a Receptionist at the JKUAT Hospital, I have gained invaluable hands-on experience in roles that require strong organizational skills, attention to detail, and the ability to work collaboratively within a team.

In my capacity as a Receptionist Assistant at JKUAT Hospital, I honed my abilities in hardware and software testing, as well as project management. These skills have provided me with a solid foundation for the posted role. Moreover, I played an integral role in the successful implementation of a new hospital management system, where I participated in testing, debugging, and launch activities. My ability to identify gaps and contribute to solutions highlights my analytical mindset and commitment to excellence.

I believe that my comprehensive skill set and attributes make me an asset to your organization. My strong organizational skills, people-centric nature, and compassionate approach have consistently translated into effective teamwork and collaboration. I am excited about the prospect of leveraging my talents to contribute to your team's efforts and initiatives.

As a skilled communicator with exceptional interpersonal abilities, my focus on building strong professional relationships has proven invaluable throughout my academic and early professional journey. My experience as a class representative during my third year at university enhanced my communication and leadership skills, further demonstrating my dedication to fostering positive interactions and teamwork.

Additionally, I would like to highlight my recent experience as an Operations Assistant at NCBA Bank, Upperhill, from October 2022 to January 2023. In this capacity, I played a crucial role in simulating, testing, and mapping user payment journeys, while also contributing to the design of data flow diagrams as part of our data migration strategy. I utilized advanced Excel functions such as V-lookup for data extraction and verification, underscoring my technical proficiency.

Please review my enclosed resume for a more in-depth illustration of my work history and accomplishments. I would appreciate the opportunity to interview at your earliest convenience. I am genuinely excited about the possibility of joining your team and contributing to your organization's success. I appreciate your time and attention to my candidacy.

Sincerely,

EZRA MOKUA OBWOCHA

October, 2022 to January, 2023 – Transactional Banking, Operations Assistant,  NCBA Bank, Upperhill

Key Achievements and Responsibilities
• Simulating and Enhancing User Payment Journeys: Spearheaded the critical task of simulating and testing user payment journeys, meticulously identifying and addressing gaps in the data migration process. Implemented innovative solutions to ensure seamless transitions and user experiences.

• Strategic Data Migration Planning: Collaborated closely with the data extraction team to develop a robust data migration strategy. Played a pivotal role in designing comprehensive data flow diagrams, mapping out the entire process to optimize efficiency and minimize potential disruptions.
• Data Extraction and Quality Assurance: Utilized advanced Excel skills, including V-lookup functions, to extract and verify large datasets. Ensured data integrity and accuracy, minimizing errors during migration and improving decision-making processes.
• Development of Training Needs Portal: Demonstrated proficiency in web development by creating a dynamic training needs questionnaire portal. Leveraged PHP, HTML, and CSS to design an intuitive platform that streamlined the assessment of training requirements, enhancing overall efficiency in skill development initiatives.
Results and Impact:
• Successfully streamlined and improved user payment journeys, resulting in enhanced customer satisfaction and increased adoption rates.
• Facilitated a seamless data migration process, reducing the risk of data loss and system downtime.
• Achieved a high level of data accuracy and consistency, contributing to better-informed business decisions.
• The development of the training needs portal significantly expedited the assessment and addressing of skill gaps, contributing to a more skilled and capable workforce.

January, 2022 to July, 2022 - Receptionist, JKUAT Hospital

Roles
• I was offered a position in the IT section of the hospital in my work-study program. I assisted in implementing the new hospital management system.
• Assisted in maintaining a record of patients coming into the hospital as we debugged and tested the system.

April, 2021 to December, 2022 - Librarian, JKUAT library

Roles

• This is a work-study program offered by the University.
• Maintained a record of new books, arranged the books every morning on the shelves, and fine-shelfed the shelves.
 

2020-2023       Bachelor of Business and Information Technology, JKUAT University

Second class Honours, lower Division [Graduated in Dec 2023]

2016-2019       Starehe Boys' Centre, Nairobi

Attained a mean grade of B+

2013-2015       St. Francis Motto Hope Academy

Scored 401/500 marks – The second-best student in the school.