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    Hotel Front Office Manager - Nairobi, Kenya - Kingfisher Hotels

    Kingfisher Hotels
    Kingfisher Hotels Nairobi, Kenya

    Found in: beBee S2 KE - 6 days ago

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    Full time
    Description
    • As the Hotel Front Office Manager, you will be responsible for ensuring the smooth operation of the front desk, guest services, and reservations in our 4-star hotel. You will lead a team of front desk staff to provide excellent customer service to our guests and ensure that all front office operations run efficiently.

    Key Responsibilities:

    • Manage and oversee all front office operations including reservations, guest check-in/check-out, and guest services.
    • Train, supervise, and support front desk staff, ensuring they provide exceptional service to guests.
    • Develop and implement front office policies and procedures to ensure smooth operations and guest satisfaction.
    • Handle guest complaints and issues promptly and professionally, seeking solutions to ensure guest satisfaction.
    • Monitor and analyze front office performance metrics, such as occupancy rates and guest satisfaction scores, and make recommendations for improvement.
    • Collaborate with other hotel departments, such as housekeeping and maintenance, to ensure seamless guest experiences.
    • Manage the front office budget, including staffing, supplies, and equipment, to ensure financial goals are met.

    Qualifications and Skills:

    • Bachelor's degree in Hospitality Management or related field preferred.
    • Minimum of 4 years' experience in front office management in a 4 to 5-star hotel environment.
    • Strong leadership and communication skills.
    • Excellent customer service and problem-solving skills.
    • Proficiency in hotel management software, such as Opera PMS, preferred.
    • Ability to work flexible hours, including nights, weekends, and holidays.
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