Salome Gatheca

An efficient and organized Operations Management Professional, with over eight years of experience as an Administrative Support Manager; I possess strong analytical and problem- solving skills with ability to make analytical decisions. Well versed with extensive knowledge on; Security management, housekeeping management, environmental sustainability and Governance, food and beverage production, service and sales, transport management, overheads management, sales and marketing experience, reports analysis and presentations, research projects with excellent communication and coordination skills that allow managing several activities simultaneously. More so, I am skilled in events management, and possess mastery of social media and its application to meet customer’s needs while exceeding their expectations. My goal is to work with a reputable organization that reinforces my skills and expands my capacity to grow to my full potential

ADMINISTRATIVE SUPPORT MANAGER

AAR Hospital Ltd April 2021 to Date

 Duties and responsibilities 

• Managing all Outsourced services; Security, Transport, Housekeeping, Waste management, Pest control, porters, landscaping, Facilities and Catering
• Managing schedules for the Executive director including Executive’s calendar
• Booking Venues for Board meeting, SMT and HODs, conducting pre visits to venues selected.
• Making Transport arrangement including flight and accommodation plans for the SMTS and Executives.
• Participate in vendor selection for consumables and equipment’s
• Prepare the operating budget and resources including staff required to run the department 
• Shortlist, interview, recruit induct and discipline the staff in the department 
• Training and motivating staff with an aim of achieving the set objectives of the organization.
• Conduct customer satisfaction surveys, respond to customers complaints log customers complaints, draft a root course analysis, and enhance measures to prevent re occurrence of customer complaints/dissatisfaction
• Champion the ESG committee and prepare monthly ESG reports (Environmental Sustainability and Governance)
• Ensure strict compliance with the local government requirements such as National Environment Management Authority and County regulations 
• Build and maintain good work ethics /relationships with internal and external customers
• Asses risks in the department and suggest possible solutions to eliminate risks
• Lead performance management for employees and outsourced companies
• Weekly and monthly auditing of the department to enhance compliance to the set quality IFC (International Finance Corporation, Safe Care, ISO 22000:2018) Standards
• Tracking utilities and reporting on water, electricity, waste, and effluent analysis 
• Safety trainings, fire response trainings, emergency response trainings, basic first aid trainings to staff
• Soliciting for funds from different donors such as swedfund and Finnish fund

ACHIEVEMENTS

• I was able to bring on board all outsourced suppliers-security, transport, housekeeping, waste management, laundry, catering pest control, porters, and landscaping
• An active member of the OSH, ESG, Food Safety, Infection control, and Fire Safety and marketing committee  
• A trained fire marshal and customer service champion
• Member of UN Global Compact (United Nations)
• Enhanced steady water supply in the hospital by introducing a direct water connection for 24 hours this enhanced efficiency from 75% to 100% it also reduced the high cost of Reverse Osmosis by 85%
• Donated 250 seedlings to the office of first lady as part of the ESAP (Environment Social Assessment Program and CSS (Climate Safeguard System) and participated in planting of 211 seedlings
• Implemented the use of treated wastewater at the hospital-Recycling 50% for housekeeping purposes

OPERATIONS OFFICER

The Nairobi Women’s Hospital, 

January 2017-March 2021

Duties and Responsibilities:

• Observe implementation of policies and projects as identified and stipulated in the manuals
• Ensure compliance to legal and statutory requirements such as fire clearance as well as food hygiene clearance 
• Monthly and weekly quality audits to ensure that all departments are aligned to the quality objective of the organization
• Preparing systematized local purchase orders and creating goods received note.
• Preparing the budget for the department
• Recruiting, inducting, and training staff in the department.
• Spearhead the food safety committee
• Ensure seamless flow in nursing department and laundry department in matters pertaining linens
• Develop, train, monitor implementation of housekeeping Policies and standard     operating procedures.
• Monitoring the implementation of housekeeping policies.
• Training on infections control hospital set up
• Ensure adherence to pest control and waste management schedule 
• Ensure availability of ambulances on daily basis.
• All vehicles adhere to maintenance schedules and cleaning schedules
• Monitor the use of company fleets
• Ensure that the drivers have valid driving licenses and that they are updated as          required
• To make sure that daily route taken by fleets are recorded.
• Evaluate performance of the officers
• Participate in security parades
• Safety trainings, fire response trainings, emergency response trainings, basic first aid trainings to staff
• In charge of control room
• Ensure that all security officers report to work and they work with their schedule.
• Tracking of all utility’s consumption (electricity, water, sewer, and waste management 

ACHIEVEMENT:

• 100% Coordination of the Operations Department at The Nairobi Women`s Hospital
• 100% Involved in developing and implementing the existing catering, housekeeping, linen,and waste management policies for the Nairobi Women`s Hospital
• 100% Involved in the new menu Development for the Nairobi women`s Hospital
• Formulating the business enablers for Operations Department at The Nairobi women`s hospital
• Actively involved in preparing and implementing marketing schedules for the company

• United Nations Global Compact Kenya March 2023-July 2023: Business Human Rights Accelerator Program
• Bachelor of Science (Food Service and Hospitality Management, Second Class Honor’s, Upper Division, Jomo Kenyatta University of Agriculture and Technology, January 2012-2015
• Kenya Certificate of Secondary Education, B Plain, Tumu Tumu Girls’ High School, 2007-2010