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Elias Kiprop

Elias Kiprop

ICT HELPDESK

Technology / Internet

Nairobi, Nairobi Area

Social

About Elias Kiprop:

Responsibilities:

  1. Responding to ICT helpdesk and user support queries via chat, email, or phone
  2. Ensuring proper logging, tracking, reporting and closure of all issues raised to the ICT helpdesk.
  3. Training other staff members in troubleshooting and diagnosing ICT related problems.
  4. Writing, editing, and revising training manuals for new and updated software and hardware.
  5. Providing ICT-related technical assistance for questions and problems.
  6. Resolving problems with ICT related networks, telephony and other computer systems
  7. Diagnosing ICT hardware and software system errors and other issues
  8. Following up with staff to ensure full resolution of issues.
  9.  Requesting feedback and monitoring calls and other methods of correspondence to improve training methods.
  10. Running reports to analyze common complaints and problems.
  11. Installing or changing user computer software to fix issues.\accessing hardware or software for staff to make changes and fix problems.
  12. Audio-visual conferencing.

Experience

  1. Responding to ICT helpdesk and user support queries via chat, email, or phone
  2. Ensuring proper logging, tracking, reporting and closure of all issues raised to the ICT helpdesk.
  3. Training other staff members in troubleshooting and diagnosing ICT related problems.
  4. Writing, editing, and revising training manuals for new and updated software and hardware.
  5. Providing ICT-related technical assistance for questions and problems.
  6. Resolving problems with ICT related networks, telephony and other computer systems
  7. Diagnosing ICT hardware and software system errors and other issues
  8. Following up with staff to ensure full resolution of issues.
  9.  Requesting feedback and monitoring calls and other methods of correspondence to improve training methods.
  10. Running reports to analyze common complaints and problems.
  11. Installing or changing user computer software to fix issues.\accessing hardware or software for staff to make changes and fix problems.
  12. Audio-visual conferencing.

Education

Degree in software engineering

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