beBee background
Professionals
>
Nairobi
Elias Kiprop

Elias Kiprop

ICT HELPDESK

Technology / Internet

Nairobi, Nairobi Area

Social

About Elias Kiprop:

Responsibilities:

  1. Responding to ICT helpdesk and user support queries via chat, email, or phone
  2. Ensuring proper logging, tracking, reporting and closure of all issues raised to the ICT helpdesk.
  3. Training other staff members in troubleshooting and diagnosing ICT related problems.
  4. Writing, editing, and revising training manuals for new and updated software and hardware.
  5. Providing ICT-related technical assistance for questions and problems.
  6. Resolving problems with ICT related networks, telephony and other computer systems
  7. Diagnosing ICT hardware and software system errors and other issues
  8. Following up with staff to ensure full resolution of issues.
  9.  Requesting feedback and monitoring calls and other methods of correspondence to improve training methods.
  10. Running reports to analyze common complaints and problems.
  11. Installing or changing user computer software to fix issues.\accessing hardware or software for staff to make changes and fix problems.
  12. Audio-visual conferencing.

Experience

  1. Responding to ICT helpdesk and user support queries via chat, email, or phone
  2. Ensuring proper logging, tracking, reporting and closure of all issues raised to the ICT helpdesk.
  3. Training other staff members in troubleshooting and diagnosing ICT related problems.
  4. Writing, editing, and revising training manuals for new and updated software and hardware.
  5. Providing ICT-related technical assistance for questions and problems.
  6. Resolving problems with ICT related networks, telephony and other computer systems
  7. Diagnosing ICT hardware and software system errors and other issues
  8. Following up with staff to ensure full resolution of issues.
  9.  Requesting feedback and monitoring calls and other methods of correspondence to improve training methods.
  10. Running reports to analyze common complaints and problems.
  11. Installing or changing user computer software to fix issues.\accessing hardware or software for staff to make changes and fix problems.
  12. Audio-visual conferencing.

Education

Degree in software engineering

Professionals in the same Technology / Internet sector as Elias Kiprop

Professionals from different sectors near Nairobi, Nairobi Area

Other users who are called Elias

Jobs near Nairobi, Nairobi Area

  • Work in company

    ICT Project Manager

    Médecins Sans Frontières Belgium

    We are looking for an experienced ICT Project Manager (ICT PM) to join our ICT OCB team. · As an ICT Project Manager (ICT PM), you will join the ICT PMO team and take end-to-end responsibility for a defined portion of the ICT project portfolio. · ...

    Nairobi County

    1 month ago

  • Work in company

    ICT Co-ordinator

    Chalan Foundation

    The ICT Co-ordinator will support the implementation of Chalan Foundation's STEAM Program by building the capacity of teachers in partner county schools. · The role involves delivering hands-on ICT and STEAM training, supporting classroom integration of digital tools, · and ensur ...

    Nairobi County

    2 weeks ago

  • Work in company

    ICT Trainer

    First-Rate Integrated Human Resources Services Kenya

    This is a part-time on-site role based in Nairobi County, · Kenya Wangige Area.The Trainer will be responsible for delivering high-quality training sessions, · developing and updating curriculum materials,and assessing the progress of trainees.Diploma/Degree in a relevant field · ...

    Nairobi

    1 month ago

See jobs in Nairobi, Nairobi Area