
Elias Kiprop
Technology / Internet
About Elias Kiprop:
Responsibilities:
- Responding to ICT helpdesk and user support queries via chat, email, or phone
- Ensuring proper logging, tracking, reporting and closure of all issues raised to the ICT helpdesk.
- Training other staff members in troubleshooting and diagnosing ICT related problems.
- Writing, editing, and revising training manuals for new and updated software and hardware.
- Providing ICT-related technical assistance for questions and problems.
- Resolving problems with ICT related networks, telephony and other computer systems
- Diagnosing ICT hardware and software system errors and other issues
- Following up with staff to ensure full resolution of issues.
- Requesting feedback and monitoring calls and other methods of correspondence to improve training methods.
- Running reports to analyze common complaints and problems.
- Installing or changing user computer software to fix issues.\accessing hardware or software for staff to make changes and fix problems.
- Audio-visual conferencing.
Experience
- Responding to ICT helpdesk and user support queries via chat, email, or phone
- Ensuring proper logging, tracking, reporting and closure of all issues raised to the ICT helpdesk.
- Training other staff members in troubleshooting and diagnosing ICT related problems.
- Writing, editing, and revising training manuals for new and updated software and hardware.
- Providing ICT-related technical assistance for questions and problems.
- Resolving problems with ICT related networks, telephony and other computer systems
- Diagnosing ICT hardware and software system errors and other issues
- Following up with staff to ensure full resolution of issues.
- Requesting feedback and monitoring calls and other methods of correspondence to improve training methods.
- Running reports to analyze common complaints and problems.
- Installing or changing user computer software to fix issues.\accessing hardware or software for staff to make changes and fix problems.
- Audio-visual conferencing.
Education
Degree in software engineering
Professionals in the same Technology / Internet sector as Elias Kiprop
Professionals from different sectors near Nairobi, Nairobi Area
Other users who are called Elias
Jobs near Nairobi, Nairobi Area
-
The ICT Support Technician will ensure that end-user issues are timely attended to and efficiently resolved. · Provide Tier 2 support for IT systems in use by AKU users. · Troubleshoot system and network problems diagnosing and solving both hardware and software faults. · ...
Nairobi3 weeks ago
-
We are looking for an experienced ICT Project Manager (ICT PM) to join our ICT OCB team. · As an ICT Project Manager (ICT PM), you will join the ICT PMO team and take end-to-end responsibility for a defined portion of the ICT project portfolio. · ...
Nairobi County1 month ago
-
Procurement Officer (ICT Retail & Construction Buying Specialist) · Location: Nairobi, Kenya · Employer: · Xenry Group · Application Deadline: 2nd March 2026 @ 1700hrs · About Xenry Group · Xenry Group · is a diversified group operating in: · Construction & Civil Works · ICT Equi ...
Nairobi County2 days ago