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    Shop Manager at - Nairobi, Kenya - BBROOD Kenya

    BBROOD Kenya
    BBROOD Kenya Nairobi, Kenya

    Found in: beBee S2 KE - 5 days ago

    Default job background
    Full time
    Description
    This adventure started when Renee did her graduation research in Uganda. She came to the conclusion that there was no real tasty bread in this African country. With the help of a grant from the Dutch Ministry of Foreign Affairs, through the PSI (Private Sector Investment) programme, BBROOD decided to open their shops in Uganda


    Duties & responsibilities:
    Support and supervise shop supervisors to ensure better management and efficient running of shops.

    Supervise maintenance of brand image: branding, look & feel of each shop, counter display & presentation, staff personal presentation, service standards & customer service.

    Ensuring products and services comply with regulatory and quality standards.
    Ensuring company standards and procedures are adhered to.
    Dealing with escalated customer issues, and incident reports.
    Oversight of shops from a marketing perspective.
    Identification, development & coordination of marketing activities.

    Training:

    induction, refresher, training gaps identification, monitoring & evaluation of learning on the ground, & pushing for adoption of learnt skills & knowledge in practice.


    Qualifications and Experience:
    Minimum of a diploma in sales & marketing or other relevant qualification from a recognised institution.
    7+ years of hands-on experience in sales & marketing or food retail/bakery shop management at middle management level. Experience in a bakery shop is preferred.
    Results oriented with demonstrable passion for food and food retail.

    Excellent understanding of food retail/bakery shop operations with proven track record in delivering sales growth and excellent customer experience.

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