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    Shop Assistant at - Nairobi, Kenya - Proto Energy

    Proto Energy
    Proto Energy Nairobi, Kenya

    5 days ago

    Default job background
    Full time
    Description
    Superior and unrivalled support for our LPG customers. This covers areas of installations and conversions, safety audits on your premises, bespoke LPG solutions to fit your requirements and give best value, maintenance and support to ensure all runs smoothly
    Requirements

    Must have skills

    Ability to work a flexible schedule
    Excellent customer Service
    Team player
    Problem solving skills
    Effecient time management

    Qualifications

    At least a Diploma in Business related course.
    Proven excellent customer service experience is preferred.
    2 years' experience in sales and marketing.
    At least 2 years' experience working in FMCG delivery services.
    Good spoken and written English and Kiswahili.
    Valid Certificate of good conduct.
    Basic computer literacy.

    Job role

    Receive customer orders from the CCAs and dispatch within 15 minutes of placement and confirmation of the customer.

    Keep the shop clean and organized, including sweeping, mopping, dusting, and ensure that cylinders are neatly arranged and well displayed.

    Perform opening and closing stock procedures on the Pro gas App.
    Manage inventory at the shop by ensuring safety of cylinders and documenting any leakage from cylinders.
    Upload sales on the Pro Shop App in real time.
    Handle customer enquiries at the shop and ensure timely deliveries of their orders.
    Actively engage with customers to understand their needs and recommend products or services.
    Monitor inventory levels and communicate with the supervisor regarding low stock and place orders for stock replenishment.
    Provide information about promotions, discounts, product pricing, and loyalty programs to the customers.

    Address customer queries, concerns, or complaints in a professional and helpful manner and escalate issues to the supervisor or manager if necessary.

    Work collaboratively with other team members to achieve sales targets and maintain a positive work environment.

    Adhere to health and saf\ety guidelines, including proper handling of cylinders and maintaining a safe environment for customers and staff.

    Participate in training programs to enhance product knowledge, customer service skills, and overall job performance.
    Work check-in time within the stipulated time.
    Perform any other duty as assigned by the supervisor.
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