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    Branch Manager at - Nairobi, Kenya - Victoria Court

    Victoria Court
    Victoria Court Nairobi, Kenya

    6 days ago

    Default job background
    Full time
    Description

    Victoria Courts offers you a unique shopping experience in welcoming showrooms, featuring a wide range of products under one roof and offers a distinctive customer service.


    SUMMARY
    We are looking for a Branch Manager to oversee the overall day to day operations of the branch.

    The incumbent will manage staff at the branch, foster a positive environment and ensure customer satisfaction and proper branch operation.

    Needs to maintain and monitor efficient control systems on established procedures and take the right decisions so as to improve the overall productivity of the Branch.


    RESPONSIBILITIES:

    Financial Operations:

    Oversees the work of the employees at the Cash desk and ensures that all procedures are being fully respected.

    Undertakes continuous monitoring and management of debtors, including, the review of "unpaid" accounts on the system on a weekly basis and ensures
    that arrears procedures are being followed.
    Assists in the formulation of budgets/ Cash flows for the branch.
    Limit unnecessary expenses including petty cash.
    Increases sales figures as much as possible.


    Sales:

    Verifies a sample of 10 products codes from system matches to POS tickets on shop floor and corrects any anomaly within appropriate time.

    Carries out a sampling on specific products (POS) displayed on the shop floor matches to system and tackles any anomaly.

    Ensures that the items in the showroom are displayed according to the range plan.
    Gives excellent service to customers whenever requested to do so by:

    directing the customer(s) to the appropriate colleague.
    dealing with customer complaints tactfully.


    Ensures that all marketing tools available at the showroom are being used optimally and promotional information is efficiently communicated to all employees.

    Oversees the proper displaying of products in the showroom.
    Undertakes activities in collaboration with the sales team to boost up sales.
    Ensures the follow-up on outstanding DN and Bookings from Design Consultants.
    Assist in the identification of opportunities for new products and for enhancement and development of existing products
    Monitor and report on the activities of competitors and potential collaborators and to identify business opportunities and threats;
    Understand the market in which the company operates and how the company's products and services are used within that market;
    Identify new markets, both geographical and by industry sector, for company products;
    Ensure that company has an in depth understanding of the users of company products and their ongoing needs

    Communication

    Ensures that all relevant and important information are communicated efficiently to appropriate staff by:
    verifying the E-mails that have been received at the Branch.
    explaining the content of the emails to the appropriate employees.
    sending appropriate memos to the appropriate employees.
    ensuring that the appropriate information is displayed on the Notice Board.
    ensuring the link between the Supervisors & the appropriate employees.
    Ensures that the appropriate marketing and promotional information are efficiently communicated to walk-in clients and staff.

    Asset Management

    Ensures the most effective and efficient use of company's resources:

    Vehicles:
    Properly use for business purposes

    Mobile phones:
    In line with company policies
    Undertakes the most effective and efficient stock management through inventories.

    Oversees the security aspects of the Branch and prevention of theft and fraud and general safety (employees and customers).

    Carries random stock verifications and tackles any anomaly.
    Verifies and ensures that stock items are kept in the stock room and are properly stacked.

    Ensures strict control of all stock while ensuring also the availability of stock in the store and right quantity of products is requested from the Warehouse.

    Staff Management

    Monitors tasks assigned to team members, ensures that deadlines are respected and motivates poor performers.

    Motivates, leads by example and ensures that appropriate training is delivered to new joiners so that excellent service is provided to clients.

    Ensures that appropriate and specific guidelines are given to employees, assesses training needs and ensures and that necessary training are provided to staff.

    Establishes the communication channels between the employees and Management.
    Undertakes performance review so as to motivate and improve performance.

    Administration.

    Ensures that the necessary documents are filled by the design consultants with regard to standard procedures and that the documents are despatched to the concerned department.

    Verifies and keeps records of leaves in order, conducts samples verifications of the payroll sheet before sending to payroll department and attends to queries of the supervisors concerning clock cards of the employees.

    Ensures that data are correctly entered in the system and that all documentation is completed accurately and that the system is under control.

    Ensures that all accounts that need to be cancelled are being attended in the same week and run O/S Booking in order to housekeep file on the system.

    Ensures that the Branch Supervisor is doing follow up on reports printed, distributed, reviewed and worked out as per scheduled while updating the checklist.

    QUALIFICATIONS.

    The ideal job holder should have:
    Bachelors degree in Business Administration, Business Management or in any related field
    Minimum of 4 years' experience in a similar position
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