-
Branch Managers at
1 week ago
Mwananchi Credit Ltd Nairobi, Kenya Full timeMwananchi Credit Limited was incorporated as a private limited company under the Companies Act (Cap 486) of the Laws of Kenya. It initially started operations under the names Mwananchi Microlink Ltd which was incorporated on 15th April 2010. On 10th January 2012, it later changed ...
-
Branch Manager
7 hours ago
I&M Bank Nairobi, Kenya Full timeI&M Bank is a wholly owned subsidiary of I&M Holdings Limited, a publicly quoted company at the Nairobi Securities Exchange (NSE). The bank possesses a rich heritage in banking. · Purpose · The role is responsible for effectively growing the portfolio by working on strategies to ...
-
Branch Manager at
2 days ago
Family Bank Ltd Nairobi, Kenya Full timeJob Purpose: · To formulate and implement strategic initiatives to drive new business growth and increase market share. Monitor branch performance, manage portfolio risks, and ensure compliance with bank policies. Collaborate with various business functions to maximize cross-sell ...
-
Branch Manager at
5 days ago
SBM Bank Nairobi, Kenya Full timeSBM Bank Kenya is a leading and trusted financial institution with an international footprint, headquartered in Mauritius and positioned to offer an unprecedented banking experience in Kenya to niche Retail, SME and corporate clients · JOB SUMMARY: · The overall responsibility f ...
-
Branch Manager at
1 week ago
Rafiki Microfinance Bank Nairobi, Kenya Full timeRafiki Microfinance Bank is a place where creativity and positive ambition are infectious. We are restless to win, to meet the changing needs of our customers and unlock growth opportunities. · Purpose of the Job: · Reporting to the Head of Branches, the position will be responsi ...
-
Branch Manager
2 weeks ago
I&M Bank Nairobi, Kenya Full timeABOUT THE COMPANY · I&M Bank Limited, is a commercial bank in Kenya, the largest economy in the East African Community. It is licensed by the Central Bank of Kenya, the central bank and national banking regulator · JOB SUMMARY · The role is responsible for effectively growing the ...
-
Branch Manager
1 week ago
Africa Merchant Assurance Company Limited Nairobi, Kenya Full timeAfrica Merchant Assurance Company Limited is a financial institution regulated by Insurance Regulatory Authority which has been in operations for over 23 years in the Kenyan market. The company offers a wide range of insurance products within the General Insurance class. To meet ...
-
Branch Manager at
3 days ago
Credit Bank Nairobi, Kenya Full timeOur history dates back to 1986 when we were incorporated under the brand name, Credit Kenya Limited and commenced operations the same year as a financial institution. Later in 1995, we upgraded to a fully-fledged commercial bank and changed our brand name to Credit Bank Limited ( ...
-
Branch Manager
3 weeks ago
Summit Recruitment and Search Nairobi, Kenya Full timeSummit Recruitment & Search was established in 2009 to address the recruitment, mass recruitment, executive search, outsourcing and training needs of companies based in Kenya or wanting to enter the Kenyan, East African, South African and African market. · Key Responsibilities: · ...
-
Branch Manager
2 weeks ago
Mwananchi Credit Limited Nairobi, Kenya Full timeJOB SUMMARY · Mwananchi Credit Limited is recruiting a result-oriented and driven manager to lead and direct all elements of corporate and business development activities geared to increase the revenue of the business by identifying profitable business opportunities and developin ...
-
Branch Manager at
6 days ago
SMEP Microfinance Bank Nairobi, Kenya Full timeSMEP Microfinance Bank Limited is a public limited company incorporate under the companies Act (Cap 486) and licensed under the microfinance Act (Cap 493D) to offer banking, focusing on Group banking, Retail banking, Church banking, Asset financing, microfinance and related servi ...
-
Branch Manager
1 week ago
NCBA Nairobi, Kenya Full timeABOUT THE COMPANY · The new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds — from cutting edge mobile banking to good old-fashioned relationship management; from scalable business banking to financial services that g ...
-
Branch Manager at
1 week ago
Victoria Court Nairobi, Kenya Full timeVictoria Courts offers you a unique shopping experience in welcoming showrooms, featuring a wide range of products under one roof and offers a distinctive customer service. · SUMMARY · We are looking for a Branch Manager to oversee the overall day to day operations of the branch. ...
-
Branch Manager
1 week ago
Corporate Staffing Services Nairobi, Kenya Array· Rafiki Microfinance Bank is a place where creativity and positive ambition are infectious. We are restless to win, to meet the changing needs of our customers and unlock growth opportunities. · Purpose of the Job: · Reporting to the Head of Branches, the position will be respo ...
-
Branch Manager at
2 days ago
NCBA Group Nairobi, Kenya Full timeThe new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds from cutting edge mobile banking to good old-fashioned relationship management; from scalable business banking to financial services that grow as your business d ...
-
Branch Manager at
1 week ago
Stellar Human Resource Solutions Nairobi, Kenya Full timeWe are a Human Resource Management Consulting Company based in Nairobi Kenya providing a comprehensive range of Human Resources Solutions with your business needs and focus in mind. · Summary · The Branch Manager will be responsible for overseeing the operations and performance o ...
-
Branch Manager at
1 week ago
Letshego Kenya Limited Nairobi, Kenya Full timeLetshego Kenya Limited (Letshego Kenya) provides financial services to small and micro-entrepreneurs, individuals and salaried employees in the public and private sector. Letshego Kenya is founded on, and continues to strive towards, the principle of finding the most effective wa ...
-
Branch Manager at
2 weeks ago
Heritage Insurance Nairobi, Kenya Full timeAt Heritage where we provide short term insurance products, we pride ourselves on our history of claims payment. This was recently recognized when we won the award for Outstanding Insurance Underwriter in Claims Settlement as nominated by members of the Association of Insurance B ...
-
Branch Manager
6 days ago
SBM Bank Nairobi, Kenya Full timeABOUT THE COMPANY · Now present in Kenya, SBM Bank (Kenya) Limited reaches out to more customers' needs through its 10 branches in the country, namely 6 in Nairobi and 4 in Mombasa. Through this acquisition, SBM Group now has its footprint on the African continent. · SBM, a growi ...
-
Branch Manager
1 week ago
Summit Recruitment and Search Nairobi, Kenya Full timeSummit Recruitment & Search was established in 2009 to address the recruitment, mass recruitment, executive search, outsourcing and training needs of companies based in Kenya or wanting to enter the Kenyan, East African, South African and African market · Key Responsibilities · E ...
Branch Manager - Nairobi, Kenya - Absa Bank Limited
Description
Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited.Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance.
Job SummaryTo drive and deliver exceptional Retail and Business Banking performance, through powerful branch leadership, team development, excellent customer experience and achievement of Operational & Controls rigor excellence in branches.
Provide powerful leadership in the branch to deliver exceptional branch business growth and profitability.Drive implementation of business and service strategies, deliver Retail and Business Banking performance and growth targets in the branch.
Maintain high level of bank standards and management controls to achieve operational & Controls rigor excellence, through strict adherence to operations and compliance policies and guidelines.
Establish a high-performance culture amongst the branch team.Key Accountabilities (Duties & Responsibilities)
Business Growth –Time Split 60%
Implement business strategic initiatives, create ownership of the branch performance targets. Agree branch execution plans/strategies and ensure they are aligned to the Banks overall strategy- Growth, Transformation and Returns.
Diligently monitor branch business performance and make adjustments to the execution strategies accordingly.
Manage branch portfolio risks in line with the bank's portfolio appetite.
In conjunction with the Regional manager and products development, conduct product review and product development through constant feedback from the market.
Collaborate and coordinate the development and implementation of sales initiatives with other business functions such as CIB, Asset Finance, Bancassurance, Lead generation team to maximize on cross selling opportunitiesConduct market intelligence to identify new market opportunities, customer trends, existing geographical strength, emerging government directives and changes in policy by regulators.
Manage borrowing and non-borrowing accounts in the branch to enhance customer loyalty and retention.Harness existing staff potential and create new competencies in order to achieve competitive advantage.
Lead the branch team to achieve its customer retention objectives, Transaction migrations from the counter to alternate channels, balance sheet growth goals and acquisitions.
Support will include Achieving branch sales targets as well as participating and leading sales activationsEstablish firm relationships with Top 200 clients and business influencers in the local area.
Provide regular feedback to staff (individual/corporate) on performance (Sales, NPS etc.).
Provide clear direction and guidance to branch staff on business objectives, translating and prioritizing them into business performance measures at branch level.
Ensure proper controls, processes & procedures are adhered to at all times as per the laid down Absa bank policies.
At all times, ensure branch is opened and closed as per the approved regulatory timelines. Operations staff are ready and equipped to serve customers. This includes opening and closing branch batch on the core banking system.Branch must maintain the look and feel as per the Absa bank standards.
Ensure that Absa Bank's policies are adhered to at all times when handling different products and solutions.
Ensure adherence to all KYC & AML processes with regards to New to Bank business and acceptable TAT/Accuracy is observed at all times.
Ensure all relevant system reports are printed, appropriately reviewed, signed off on timely basis and filed as per Absa Records Management policy.
Ensure you and your team remain alert to the risk of financial crime and assist in the Banks efforts in combating it by adhering to the key principles in relation to: positively identifying your customers, knowing your customer, reporting suspicions, obtaining correct supporting documents in regard to LCT/OTT/FX Trades, safeguarding records and not disclosing suspicions to customers.
In conjunction with the Branch Operation Lead - BOL, you are responsible for strict cost management in the branch by reviewing all service provider quotations before the work can proceed.
In addition, BOL must conduct regular reviews of the following cost elements:Branch expenditure.
Equipment maintenance.
Overtime approvals.
Stationery consumption, telephones, electricity, water, travel etc.
Staff costs
Sundry losses
Ensure compliance with operational, Security, controls and process risks requirements to avoid losses and prevent fraud arising from operational lapses and to protect Bank and customer assets.
Ensure that relevant approvals for all transactions are sort at all times as guided in the laid down policies.
Internal Controls, Governance, Processes & Procedures - Time Split 15%Ensure proper controls, processes & procedures are adhered to at all time as per the laid down Absa bank policies through the BOL.
At all times, through the BOL, ensure branch is compliant with all regulatory requirements i.e. opened and closed within the approved regulatory timelines, all approved licenses are in place and up to date etc.Ensure that Absa Bank's policies are adhered to at all times when handling different products and solutions.
Ensure adherence to all KYC & AML processes with regards to New to Bank business and acceptable TAT/Accuracy is observed at all times.
Ensure all relevant system reports are printed, appropriately reviewed, signed off on timely basis and filed as per Absa Records Management policy.
Ensure you and your team remain alert to the risk of financial crime and assist in the Banks efforts in combating it by adhering to the key principles in relation to: positively identifying your customers, knowing your customer, reporting suspicions, obtaining correct supporting documents in regard to LCT/OTT/FX Trades, safeguarding records and not disclosing suspicions to customers.
Responsible for strict cost management in the branch by reviewing all service provider quotations before the work can proceed.
In addition, BOL must conduct regular reviews of the following cost elements:Branch expenditure.
Equipment maintenance.
Overtime approvals.
Stationery consumption, telephones, electricity, water, travel etc.
Staff costs
Sundry losses
Ensure compliance with operational, Security, controls and process risks requirements to avoid losses and prevent fraud arising from operational lapses and to protect Bank and customer assets.
Ensure that relevant approvals for all transactions are sort at all times as guided in the laid down policies.
Ensure all fees and commissions due to the bank are collected.Drive quality sales through actioning of unfunded accounts, uncollected credit cards and delinquency.
Ensure Data privacy policies are adhered to at the branch at all times.
Customer Experience -Time split 15%
Branch must maintain the look and feel as per the Absa bank standards.
Ensure excellent customer experience is maintained at all times.
Ensure set TAT is achieved at all times.
Appraise and promptly act on customer issues /complaints escalating as necessary to ensure timely resolution.
Ensure set TAT on response to customer queries on phone, email or by letters is strictly adhered to.
Ensure customer data is up to date.
Ensure branch NPS score are maintained as per the set standards
Co-ordinate branch initiatives aimed at gathering feedback from customers on service standards and advise leadership for improvements
Provide leadership around customer experience at the branch
Monitor the counter service to ensure customers are served within acceptable waiting time.
Capacity Building & People Management 10%
Build and develop a high performing and motivated staff team in the branch by creating a conducive work environment, teamwork, regular duty rotations and effective succession opportunities to ensure maximum productivity.
Help in resource planning, setting performance objectives and measures of success for direct reports and providing regular feedback on performance.
Provide leadership by constantly offering training and guidance on the colleague's expectations. Adequate coaching and mentoring of branch staff.Effectively manage, mobilize and coordinate branch resources (Staff, equipment, safe environment etc.) to achieve the common goals.
Ensure the assigned e-learning and internal training activities for self and direct reports is undertaken within set timelines.
Determine and manage Training Needs Analysis and Succession plans for direct reports and ensure they do the same for all their staff
Manage performance/disciplinary issues/grievances for branch staff
Management of leave/sickness
Role/person specification
Preferred Qualification
University degree in a relevant discipline or relevant experience to compensate, post graduate qualifications will be an added advantage.
Preferred Experience
At least 5 years Banking / Financial Services experience out of which at least 3 years in branch management with good track record of performance.
Prior experience in the banking industry; including experience in supervisory or managerial positions.Knowledge and Skills
Strong leadership, managerial, and interpersonal skills necessary to effectively lead and motivate teams, collaborate with stakeholders, and drive change within the branch.
Strong leadership and Managerial Skills.Demonstrate effective communication skills, problem-solving abilities, and the capacity to motivate and develop staff.
A solid understanding of financial products and services offered by the bank
knowledgeable about lending procedures, investment options, regulatory compliance, risk management, and customer relationship management.
A solid track record of achieving sales targets, & the ability to drive sales and deliver excellent sales target set by the bank.
A good understanding of banking regulations, compliance requirements, and risk management practices to ensure that the branch operates within legal and ethical boundaries.
Up to date knowledge of competitor and market activity in local areaDetailed working knowledge of operational and credit risk policies and procedures for both Retail and Business Banking segments
Ideal Job Competencies
Technical Competencies
Technology Skills:
Knowledge of computerized banking applications and spreadsheets
Conceptual and analytical skills:
Ability to quickly grasp and understand systems and keen to details
Risk management:
Ability to anticipate and mitigate risk by implementing appropriate risk management policies for the bank
Compliance and Regulatory Framework:
Top incision understanding of the regulatory issues, reporting and operational requirement as provided by CBK, KBA, KRA etc.
Basic Credit Skills:
Good knowledge of personal and business credit underwriting and portfolio management
Audit standards & Legislation:
Good knowledge of International Accounting and Audit Standards, and Legislation
Knowledge of Banking and
Business Operations:
Knowledge of all the Banks operations and processed and excellent knowledge of bank policies and procedures to consistently achieve the required compliance standard.
Behavioural CompetenciesResults and achievements oriented
Strives to achieve results, enjoys measuring others, being measured, and being judged on performance standards and those of others he/she leads to optimize employee productivity.
Ability to effectively plan and monitor the branch performance using defined system and processes.Leadership and Management Skills
Ability to identify, nurture and grow talent for self and others. Capability to mentor and manage changes. Self-empowerment to enable development of open communication. Teamwork and trust that are needed to support performance and customer service-oriented culture
Communication & Interpersonal Skills
Well-developed oral and report-writing skills, ability to work with, coach and mentor staff
Negotiation & Selling Skills
Must be a good negotiator, particularly in changing behavior and work practices but always win/win. Negotiate with customers on product offering to grow customer numbers/value and product uptake
Human Resource Management Skills
Leadership skills, team building and ability to train, develop, lead and build motivated teams
Personal Ethics
Must be honest, fair, just but firm with self, and of high integrity
Relationship Management
Managing colleague and client relationships so as to ensure excellent customer experience leading to value add to the customer and increase in the Banks share of wallet
Conscious of banks reputation
Protect and enhance the banks reputation.