Faith Maina

I am a committed team player, passionate, focused and target oriented individual who is dependable, responsible, with an excellent eye for detail and enjoys being part of successful and industrious team. I possess10 years experience in Sales, Marketing and PR departments with the ability to deliver quality results in all mentioned departments in an organization.
 

Sai Office Supplies Ltd 

Nov
Branch Manager,

Responsibilities,

 Supervise, train and assist employees like Sales Representatives and Retail Store Clerks in

customer service, store maintenance and product promotions.

 Develop and maintain a schedule for employees and promotions centered on holiday sales

and other cycles.

 Seek ways to better promote the store, the product line and service within the store.

 Maintain proper inventory levels, ensure stocking, implement purchasing plans and maintain

contact with warehouse to ensure maximum efficiency in meeting sales goals.

 Implement cross-training of employees and Assistant Managers to maintain productivity at all

times.

 Manage all controllable costs with a view to maintaining profitability.

 Ensure the store remains clean and presentable at all times.

02/2015 - 04/2020.   Backmart Merchant Ltd 
Branches Supervisor,

Responsibilities.

 Manage retail staff, among which includes people working on the floor, and the cashiers

 Meet financial goals by analyzing variances; initiating corrective actions in preparing an annual budget;

formulating pricing policies and scheduling expenditures

 Make sure pricing is correct

 Work on store displays

 Attend trade shows in order to identify new services and products

 Recruit, Coach, counsel, discipline and train employees

 Evaluate self-on-the-job performance, as well as other staff

 Identify market trends that appeal to customers

 Ensure products are clean and ready to be displayed

 Approve contracts with store vendors

 Maintain inventory and ensure items are in stock

 Analyze financial statements in order to enhance profit making opportunities

 Ensure promotions are accurate and in tune with company’s standards

 Utilize computers to record sales figures, for data analysis and forward planning

 Make sure that health and safety measures are met

 Monitor local competitors

 Ensure that hours of operation are in compliance with local laws

 Maintain health and safety measures and store’s cleanliness

 Organize and distribute staff schedules

 Preside over staff meetings

 Help, drive, motivate, and encourage retail sales staff to achieve sales targets

 Handle customer complaints, issues and questions   
 

Nov 2012-July 2014     Victoria Courts

Corporate Sales Manager/Assistant Branch Manager

Responsibilities:

 Lead and manage corporate sales representatives’

 Plan and coordinate execution of all internal and external sales events including

sales campaigns, account reviews, activations and daily, monthly and annual sales

meetings

 Responsible for the establishment of annual, quarterly and monthly sales targets

in coordination with the Company’s business plan

 Develop new strategies, tactics and plans for future growth of the Company’s

subscriber base in consultation with marketing team

 Responsible for establishing, maintaining and improving relationships with clients

ensure maximum exposure and increase revenue.

 Represent the company’s business policies in various conferences, trade fairs, and

networking events to attract more and more subscribers

 Coordinate the sales operations with all the other departments in the company

 Effectively communicate the company’s value proposition through proposals and

presentations 
                         

Aug ‘09 –   01/2012        Polmerk Limited           Sales Associate

                          Responsibilities
Visiting various supermarkets to maintain point of sale.
Ensuring that there is enough stocks in the outlets.
Contacting prospects who have responded to an advertising or direct marketing campaign.
Contacting existing customers and new prospects to attempt to sell products or services.
Handling repeat orders of low-value products from existing customers.
Offer customers additional products or services when they call to place orders
Calling customers to check their details and update contact records.
Informing customers know about new products or promotions
Dealing with the inquiries.
Handling returns of merchandise 
Team up with co-workers to ensure proper customer service 
Building productive trust relationships with customers 
Complying with inventory control procedures 
Suggest ways to improve sales (e.g. planning marketing activities, changing the store’s design)

      
May ’07 - ‘09 nyaga stock brokers                       
Customer Service Executive

Responsibilities:
Cash and cheque booking. 
Customer service duties.
Receiving cash and cheques
Bank and cash reconciliation.
Immobilization of shares certificates.
Updating clients on the trends of the treasury bills and bonds

Jan ’06 – ’07                 Standard Chartered Bank                                 
Direct Sales Representative

Responsibilities:
Processing loan application
Prospecting, anticipating and crossing sales leads efficiently and effectively.
Increasing share of wallet by cross selling personal banking products.
Implementing strategies and programs that achieve set goals and other performance targets.
Organizing and holding company presentations.
Proactively working with team members to deliver team targets.

Jan ’05 – ‘06           Jamhuri Express                             
                                                                         PR and Marketing

Responsibilities:
Developing, implementing and monitoring of  appropriate marketing strategies
Developing effective market intelligence tactics and continually establishing reliable data on competitor’s information.
Managing the production and content of the magazine to increase positive image.
Acting as a key point to contact internally and externally for press relations activity.
Agree targets and take accountability for overall achievement of performance objectives.
Create a mutual understanding between the organization and the clients
 

2003-2004    Air Travel and Related Studies Institute
Diploma in Broadcast Journalism Mass Communication
Diploma in Media Law
Diploma in Sub-editing
Diploma in Marketing
Diploma in Public Relations
Diploma in Advertising
Diploma in Broadcast Journalism
Diploma in Theology 
2001-2002    Consolata Institute of Communication and 
     Technology.  
Diploma in news paper writing and reporting.
Diploma in freelance and feature writing.
1995-1998 Kangubiri Girls High School
Kenya Certificate of Secondary Examination (KCSE)