Makena Makau

I am a Kenyan lady with 8 years of work experience in both business and IT sector, both formal and informal employment. I have good analytical and numeracy skills, self-motivated, honest and a team player.

I am a quick learner of any process or duties introduced to and always willing to unlearn and learn things that will help me be productive and efficient in the position given at any organization. Considering my profession in IT, I am able to operate any business application systems. IT and business is a combination we cannot avoid at this era of technology growth. 

Sawima Tech Solutions 

Managing Director/Entrepreneur 

January 2019 – Present 

Duties and responsibilities: 

• Basic graphic design (e.g. business cards, wedding cards, business logo etc)
• Cyber services (e.g. typesetting, printing, binding, laminating etc.) 
• Internet services 
• Customer relation/service 
• IT equipment’s purchasing consultancy
• Inventory Record Keeping
• Computer Basic Skills training 
• Installation, troubleshooting and upgrading of computer software and hardware 

Avanti Group Ltd 

Human Resource Assistant 

September 2015 – Dec 2017

Duties and responsibilities: 

• Recruitment and training of staff 
• Doing payroll and ensuring staff are paid correctly 
• Managing leave days, sick offs for employees 
• Monitoring staff performance and attendance 
• Organizing staff training sessions
• Maintaining employee records
• Informing employees on employment law and employer's own employment policies and procedures
• Drafting job descriptions and forwarding for approval
• Looking after health, safety and welfare of staff
• Managing disciplinary and grievance issues

Avanti Group Ltd 

IT Administrator Jan 2017 – 2017 Dec 

Duties and responsibilities:

• Mail and Domain: Manage Google mail and Windows 2003\2008 Server environment.
• Business application support: Resolve business application issues (Micros POS and Ezee Burrp POS). Ensure clean SQL database.
• Backup and Recovery: Draw backup and recovery plan and ensure scheduled backups of the information system infrastructure run successfully.
• Networking: Maintain connectivity on the LAN\WAN – troubleshooting, implementation and carrying out other maintenance activities on the wired and wireless networks.
• Enforce I.T standards: Document IT policy and procedures to aid business continuity.
• Projects: Implement new Property Management System - PMS changeover.
• Maintain hardware and software (servers and clients): Schedule and oversee preventive maintenance exercises. Ensure software licensing and infrastructure security.
• Recommend ideal infrastructure platform. Draw budgets for infrastructure and I.T related operations.
• Other responsibilities: Was a Human Resource Manager from Sept 2015 till Dec 2017 and performed all HR activities including doing payroll and managing payroll system (Infopay). Also acted as operations manager when the former left.

Avanti Group Ltd 

IT Assistant Manager 

June 2014 – 2017 Jan 

Duties and responsibilities: 

• Business application support: Resolve business application issues (Micros POS and myinventory).
• Training: Performing training to new staff about the POS both front office and back office and the other business applications in relation to IT department.
• Audit: Checking the Micros journal to confirm settling of bills in case there are discrepancies. Checking long pending bills and follow-up for explanations.
• Inventory: Maintaining and updating all IT infrastructure inventory records of the 6 branches
• Hardware and Software Procurement: Procure and advice the company on the efficient ICT infrastructure to ensure smooth running of business applications. 
• CCTV: Managing CCTV cameras and DVR
• Other responsibilities: Relieving IT Manager when on leave

The Sarova Stanley Hotel

IT Intern July 2013 – 2014 Feb 

Duties and responsibilities: 

• Providing IT support to guest.
• Cabling and network configurations 
• Hardware and software support 
• Troubleshooting printers and telephones
• Managing HSMX wireless system.
• Configuring and troubleshooting issues in Microsoft Outlook
• Encoding Onity key cards
• Backing up of user data on mapped drives

Achiever’s Cyber Dome 

Cyber Attendant 

July 2013 – 2014 Feb 

Duties and responsibilities: 

• Customer service duties
• Book keeping
• Hardware and software support 
• Binding 
• Photocopying, scanning, printing, laminating 
• Managed it from its opening and left it making profits

2010 - 2012 

St. Paul’s University

Bachelor of Business and Information Technology (BBIT) 

(Second Class- Upper Division) 

2010 - 2010

Institute of Advanced Technology (IAT) 

International Computer Driving License (ICDL)  

2006 - 2009

Komothai Girl’s High School 

Kenya Certificate of Secondary Education(K.C.S.E)