Betty Laboso

I am a Communications and Media expert with sales and marketing skills who has top notch negotiation skills, confident, aggressive, honest, persuasive, vibrant, outgoing and innovative. I am fluent in Swahili, English, and Kipsigis. I am very cheerful and outgoing and can easily start a conversation. I am a natural leader and a problem solver. I can work well in a diverse multicultural team, alone or in a group. I have excellent skills in MS word and excel. 

SUNCULTURE KENYA LIMITED-NAKURU

SALES TEAM LEAD (NOV 2022 TO DATE) Achievements 

. Ensuring that all the sales targets are achieved in my region  though engaging SAs in daily activities including market activities including groups, door to door and farmer field days

. Recruiting and training SAs on the companies’ policies, product knowledge new policies and ensuring their retention through showing the right marketing ways

. Engaging and onboarding new partnerships for the company, ensuring the partnerships last and is beneficial to the company

. Escalating all aftersales related issues and ensuring that they are sorted in a timely manner, this includes product installation and customer support.

. Training patners about our products and how our company works to help us in marketing our products 

. Surveying new markets before the company engages in any new activity that concerns market expansion in central rift

. Farmer field trainings on a daily basis and TOT trainings 

GREENLIGHT PLANET KENYA (NOV 2020 OCT 2022)

 ASSISTANT TRAINER (JULY 2020 TO DATE) Achievements

I Train agents on the following; 

. Facilitating satellite dish training 

. Training agents on lamp installations; how to take pictures, installing neatly to avoid rejections.  Training agents on how to do prospects right (clear pictures, correct id and number) this reduces rejections and frustrations in the field 

. I teach agents on how to use company’s apps; Litmos, Kazi app and Angaza 

. Driving Litmos completion in my Ahq- Litmos champion 

. Attending to agents’ general questions 

. Assisting the RM/ overseeing learning in my cluster 

 ASSISTANT AREA BUSINESS MANAGER (SEPTEMBER 2021 TO DATE) Achievements   

. Ensuring all agents are well stocked   

. Recruiting and training new agents on how to sell, collections, customer service and company policies 

. Overseeing pricing group assignment after litmos completion 

. Preparing end of day sales reports 

. Planning daily business, business routes, sales target and aligning agents for the day 

. Handholding new agents, teaching them to sell, going for DTV with them and ensuring that they are well equipped for the job 

. Stock management; stocking agents and ensuring all the high-risk units are returned to the shop 

. Visiting agents to see how they are doing, set targets for them and update them on important issues. Table meetings; training agents on cluster and table meetings, reshuffling targets and devising ways for them to achieve their daily and monthly targets 

ASSISTANT STORE EXECUTIVE (MARCH 2021 TO DATE) Achievements 

. Stock issuance 

. Overseeing all aftersales requests 

. Preparing hourly sales reports for the region 

. Performing all office operations; office cleanliness, receiving calls, making follow-up calls. Inventory management; receiving stock from warehouse, accepting stock on angaza, indexing and arranging them according to FIFO 

. Customer service; Serving walk in customers on a daily basis 

ENERGY OFFICER (NOVEMBER 2020 TO DATE) Achievements 

. Sales; Attending markets, DTVs, making upgrade calls, looking for sales scouts and following up on prospective clients 

. Collections; making kazi calls to remind customers to make payments and visiting frequent defaulters 

. Customer service; Helping customers with aftersales services such as bringing in their lamps for replacements, reminding them of their account numbers and pay bill, escalating issues to the call cent 

KENYA POWER AND LIGHTING COMPANY (CUSTOMER RELATIONS)           

MARKETING AND CUSTOMER SERVICE                                      Customer Service accomplishments 

• Gave warm welcomes to clients                                                                                                     
• Received inbound calls from clients and made outbound calls                                                                 
• Successfully pleased agitated/difficult clients                                                                             
• Wholeheartedly handled numerous customer complaints {approximately 50 per day}                 
• Created a nice image for the company by serving clients diligently                                             
• Developed good working relationships with clients and colleagues                                                   
• Proper time management- {Customer’s and my own time}                                                 
• Educated customers on contactless paying of bills {electronically}                                       
• Maintained 99% accurate service knowledge. {Post-paid and Prepaid services}                           
• Built sustainable customer relationships while attracting new customers                               
• Checking monthly bills and customer account balances                                                       
• Identified a wrong phone number that was keyed in a customer’s account and rectified that problem 

Administrative accomplishments 

• Record keeping                                                                                                                                         
• Ensured safety of office equipment 
• Generation of weekly reports and filing of documents 
• Digitization of manual records and email handling 
• Receiving all incoming calls and making necessary calls on behalf of the company        Resolving service orders 

2015 September- 2019 April            Laikipia University                                                 

                                                               B.A. Communication and Media [Degree]                                 

                                                               Communication option                                                 

                                                                  2nd Class Honors Upper Division                         

2011 -2014                                            Kapropita Girls' High School {KCSE}                

                                                            Attained Grade (B minus-59 points)                                                                                                               Games captain and music team leader                                         

20003 – 2010                                      Tuiyomoi Homeland Academy {KCPE}              

                                                             (328/500 marks)