Shop Manager - Nairobi, Kenya - BBROOD Kenya

Description

ABOUT THE COMPANY

BBROOD is a high-quality bakery chain originally from the Netherlands, focusing on artisan sourdough breads. All our sourdough breads are handcrafted, traditionally prepared without use of yeast, sugar, preservatives or additives, and finally baked in a stone floor oven to produce the crusty, tasty, authentic product we are proud of.... Bread in its purest form; 100% natural.

JOB SUMMARY

Qualifications and Experience:Minimum of a diploma in sales & marketing or other relevant qualification from a recognised institution.7+ years of hands-on experience in sales & marketing or food retail/bakery shop management at middle management level. Experience in a bakery shop is preferred.Results oriented with demonstrable passion for food and food retail.Excellent understanding of food retail/bakery shop operations with proven track record in delivering sales growth and excellent customer experience.

RESPONSIBILITIES

Support and supervise shop supervisors to ensure better management and efficient running of shops. Supervise maintenance of brand image: branding, look & feel of each shop, counter display & presentation, staff personal presentation, service standards & customer service.Ensuring products and services comply with regulatory and quality standards.Ensuring company standards and procedures are adhered to.Dealing with escalated customer issues, and incident reports.Oversight of shops from a marketing perspective.Identification, development & coordination of marketing activities.Training: induction, refresher, training gaps identification, monitoring & evaluation of learning on the ground, & pushing for adoption of learnt skills & knowledge in practice.

REQUIRED SKILLS

Conflict and complaint resolution, Customer service, Sales strategy, Customer relations

REQUIRED EDUCATION

Diploma, Associate's degree