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    Senior Manager Business Growth - Nairobi, Kenya - Old Mutual Kenya

    Old Mutual Kenya
    Old Mutual Kenya Nairobi, Kenya

    6 days ago

    Default job background
    Full time
    Description

    Old Mutual Kenya is based in Nairobi and is part of a larger group that offers solutions in long-term savings, asset management and investment.

    We offer solutions to individuals and corporates underpinned by our core values which are:
    Respect, Integrity, Accountability and Pushing beyond boundaries.
    Summary


    The job holder is expected to aggressively drive the branch growth and profitability targets by identifying, developing and maintaining profitable relationships with customers.


    KEY MEASURABLE GOALS
    Growth of the regional liability book
    Growth of the regional asset book in all the segments
    Growth of the banc assurance portfolio
    Growth of the regional customer base
    Ensure portfolio quality.
    Ensure regional profitability
    Ensure operational efficiency and compliance in the Region.
    Ensure effective performance management within the region.
    Achievement of branch business targets
    Branch performance in Operations, Compliance, Risk management, Customer Service, Culture and other related surveys
    Growth, retention and development of motivated and high performing teams
    Brand visibility across the region
    Offer leadership to Branch Managers within the region.


    KEY RESPONSIBILITIES
    Develop business strategic plans that provide clear direction on the business objectives for the region assigned.

    Ensure SMART target setting, monitoring and timely submission of both target documents &appraisal documents within set timelines in the allocated region.

    Lead business growth and development of the branch, agencies and other alternative service outlets attached to the branch.
    Manage and lead the branch team in achieving/ surpassing the set business targets
    Provide superior level of customer relationship management and promote the sales and service culture through coaching, guidance and staff motivation;
    Drive sales of all products and services at branch level through offering leadership and motivation to the sales team, sales drives , liaison with key relationships among others ;

    Offer leadership to managers and staff in the region assigned in a manner that promotes motivation, efficiency, mentoring and to ensure high levels of discipline.

    Development of a high performing team at branch level through training , mentorship, and special assignments
    Monitor and ensure 100% compliance to all the company policies, processes, procedures and other controls.
    Lead in optimal utilization of people, financial and technical resources within the branch.
    Chair the Branch Credit Committee and ensure compliance to Credit policy & procedures
    Budget planning and cost management; Continuous evaluation of branch financial performance against budgets and taking remedial actions where necessary
    Promotion of Faulu's brand visibility and image: Being the Key liaison point with the community, participate in community affairs to increase the company's visibility and to enhance new and existing business opportunities
    Offer leadership to managers and staff in the region assigned in a manner that promotes motivation, efficiency, mentoring and to ensure high levels of discipline
    Initiate, nurture and ensure profitable business relationship and Partnerships with the customers, community and government structures
    Communicating and reinforcing the AML-CTF compliance culture established by the board
    Implementing and enforcing the board-approved AML, KYC & CFT policy within the region and Branch
    Any other role allocated by the supervisor

    Staff Reporting Directly to the Job Holder

    Business Growth & Development Manager
    Relationship Manager
    Senior Relationship Officer
    Assistant Manager Branch Operations
    Team Leader Sales
    Relationship Officer-SME/Micro/Group

    Others Reporting Indirectly

    All staff in the domicile branch

    Requirements
    Education

    Bachelor's degree in a business-related field
    Advanced training in Business Management.
    Master's in business or related field preferred.

    Knowledge and Skills

    Business Strategy Implementation skills
    Good presentation skills
    People management skills
    Sales / Marketing skills
    Financial analytical skills
    Customer service skills
    Strong communication and negotiation skills
    Strong relationship management skills

    Experience

    Over 8 years' experience in microfinance business with 6 years in management role with proven record of business growth and management of good portfolio.

    Good leadership and influence skills geared towards business growth, staff motivation and customer loyalty.
    Team player and relationship builder.
    Ambitious and self-driven individual.
    Strong communication and negotiation skills with the ability to network and develop business relationships.
    Experience in all aspects of lending and banking i.e. risk assessment, monitoring and control of loans
    Loan documentation securities.

    Personal Attributes

    Excellent interpersonal skills
    Proven sales and business growth capability.
    Aggressive and self-driven and able to work with minimal supervision.
    Demonstrated Leadership Capability
    Proven decision making and problem solving capability
    Team leader/player
    Ability to offer mentorship support preferred
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