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    Relationship Manager, International Organizations - Nairobi, Kenya - KCB Bank Kenya

    KCB Bank Kenya
    KCB Bank Kenya Nairobi, Kenya

    1 week ago

    KCB Bank Kenya background
    Full time
    Description

    Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016.

    The holding company oversees KCB Kenya - incorporated with effect from January 1, and all KCB's regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan

    Main Duties & Responsibilities
    Strategy implementation

    Implement sector strategy in line with the overall Sector Strategy.
    Deliver on

    Annual Business Growth Targets:
    Revenue, Fees and Commissions, Profit Before Tax, Assets, Liabilities and Customer Numbers.

    Drive sustainable growth through understanding Faith Based Organizations needs and delivering innovative and customized financial solutions to meet identified customer needs.

    Develop in-depth knowledge of the client's strategy, business, financial performance, industry outlook/trends, specific sector knowledge and general macroeconomic issues and trends in the country and other relevant geographies and ensure that this is transferred to the relevant internal stakeholders

    Sales and business growth

    Execute client deals in line with developed strategic client plans.
    Executes sales growth tactics and targets in collaboration with business partners (e.g. Sectors, Product Management teams, Bancassurance, Capital and any other business partners).
    Ensure strong cross- selling of existing and new products to existing and new clients.

    Responsible for maintaining a healthy link between the Balance Sheet and Income Statement through managing the margins at which facilities are made available to clients in the portfolio.

    Implement and control the pricing tactics and parameters for the portfolio in line with pricing policy and financial targets.

    Drives the growth of non-financial performance such as new customer acquisition, Net Promoter Score, updated customer information, accurate segmentation of customers in the portfolio.

    Relationship Management

    Champion the delivery of consistent, seamless and trusted customer service to ensure customer retention and loyalty.
    Maintain and deepen client relationships at the appropriate level and foster long-term client interest.
    Relationship Management of Key Sector Customers and Stakeholders.

    Develop critical relationships with client decision makers and regularly define and communicate commercial opportunities for new and existing clients of KCB Group.

    Account monitoring

    Monitor daily referrals to ensure that client facilities are managed within the parameters set by the Bank
    Exercising discretion regarding account conduct based on a close knowledge and understanding of client activities
    Risk Management
    Ensure timely submission of quality credit proposals in conformity with the Credit Policy guidelines and requirements.
    Maintain the quality of assigned portfolio within stipulated Non-Performing Loans (NPL) and Portfolio at Risk (PAR) parameters.
    Manage and maintain robust monitoring, controls, business continuity, governance and risk management environment

    Ensure timely preparation of relevant reports and daily monitoring of accounts to ensure facilities have accurate interest rates, are within the approved limits, and taking remedial actions in line with policy.

    Ensure compliance to the Bank's policies, procedures and regulatory requirements.

    The Candidate
    For the above role the candidate should meet the qualifications below.

    University Degree in Business Administration, Economics, Finance, Banking or its equivalent from a recognized institution

    Five (5) years' experience in Relationship Management with specific expertise in Non- Governmental Organizations and Diplomatic & Foreign Missions.

    Knowledge of Trade and Transaction Banking products
    Digital Savvy and Computer literacy
    Entrepreneurial and Commercial thinking
    Excellent research, analytical, and problem-solving skills.
    Integrity & courage to challenge actions within various business units and the status quo.
    Strong persuasion, management and communication skills
    Strong organizational skills
    Excellent stakeholder management skill
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