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    Outsourcing Operations Lead - Nairobi, Kenya - Bolt

    Bolt
    Bolt Nairobi, Kenya

    1 week ago

    Default job background
    Full time
    Description

    ABOUT THE COMPANY

    Wherever you are headed in the city under the sun, count on Bolt for rides within minutes The Bolt app will match you with a local driver at the tap of a button

    JOB SUMMARY

    You will get extra credits for:You successfully led and achieved results in large global teams across multiple markets and products with accountability for market growth, customer experience, quality and efficiencyYou have good negotiation skills - influencing senior stakeholdersYou are a clear communicator (both verbal and written) in EnglishYou are data-driven with excellent analytical and spreadsheet skillsYou are a team player and strong interpersonal skills managing internal and external partner relationshipsYou have 2+ years of Experience managing multiple Outsource SuppliersRides industry experience is a plus

    RESPONSIBILITIES

    Define and achieve KPIs (primary and supporting) and measures and proactively monitor Outsource partner's performance across markets and ensure credible and timely action plans and execution to meet goalsManaging one or more Outsource partners to engage effectively and deliver against their contractual commitments (Contractual management experience is a plus)Define and execute processes to support successful Outsource partners ramp ups/downs and transitions to achieve goals consistentlyIdentify, design and implement new theories, concepts, principles, and methodologies to improve Outsource partner's accountability and resultsProactively narrate causes of all target KPIs and action plans to stakeholdersIdentify and remove roadblocks to success outside of Outsource partner's controlExecute and continually improve all Bolt/Outsource partner's processes eg forecast, scheduling etcContribute to peer success through collaboration, creativity and giving critical constructive feedbackBuild and maintain transparent and productive relationships with business stakeholdersBuild close working partnerships with Outsourcing teams to enable supplier accountability, collaborative approach and successful Outsourcing solutions for Bolt

    REQUIRED SKILLS

    Logistics planning and management, Leadership skills, Procurement, Stock and inventory management

    REQUIRED EDUCATION

    Bachelor's degree

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