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    Outsourcing Operations Lead at - Nairobi, Kenya - Bolt

    Bolt
    Bolt Nairobi, Kenya

    1 week ago

    Default job background
    Full time
    Description
    Bolt, previously known as Taxify, is the leading European transportation platform providing ride-hailing and scooter sharing services. The company's mission is to make urban travel easier, quicker and more reliable

    About The Role
    Operations Leads are accountable for continually improving processes to facilitate the delivery of the desired goals.

    This includes but is not limited to the measurement processes, the support processes, the quality processes, and the forecasting and scheduling processes.


    Your daily adventures will include:
    Define and achieve KPIs (primary and supporting) and measures and proactively monitor Outsource partner's performance across markets and ensure credible and timely action plans and execution to meet goals
    Managing one or more Outsource partners to engage effectively and deliver against their contractual commitments (Contractual management experience is a plus)
    Define and execute processes to support successful Outsource partners ramp ups/downs and transitions to achieve goals consistently
    Identify, design and implement new theories, concepts, principles, and methodologies to improve Outsource partner's accountability and results
    Proactively narrate causes of all target KPIs and action plans to stakeholders
    Identify and remove roadblocks to success outside of Outsource partner's control
    Execute and continually improve all Bolt/Outsource partner's processes eg forecast, scheduling etc
    Contribute to peer success through collaboration, creativity and giving critical constructive feedback
    Build and maintain transparent and productive relationships with business stakeholders
    Build close working partnerships with Outsourcing teams to enable supplier accountability, collaborative approach and successful Outsourcing solutions for Bolt


    About you:
    You successfully led and achieved results in large global teams across multiple markets and products with accountability for market growth, customer experience, quality and efficiency
    You have good negotiation skills - influencing senior stakeholders
    You are a clear communicator (both verbal and written) in English
    You are data-driven with excellent analytical and spreadsheet skills
    You are a team player and strong interpersonal skills managing internal and external partner relationships
    You have 2+ years of Experience managing multiple Outsource Suppliers
    Rides industry experience is a plus

    Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don't tick every box, please consider applying if you feel you're the kind of person described above
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