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    Charging Station Network Team Leader - Nairobi, Kenya - Ampersand E-mobility Limited

    Ampersand E-mobility Limited
    Ampersand E-mobility Limited Nairobi, Kenya

    1 week ago

    Default job background
    Full time
    Description

    About the role

    The Charging Station Network Team Leader plays a crucial role in ensuring the seamless operation of Charging Stations, overseeing regular Charging Station Attendants CSAs and team leads to deliver quality service to our clients. This leadership position involves a combination of operational oversight, team management, and client satisfaction

    RESPONSIBILITIES:

    Operational Management:

    • Organize and plan shifts for station attendants and team leads, considering factors such as sick leaves, emergency leaves, and holidays to ensure continuous station operations.
    • Oversee and maintain the cleanliness of charging stations, ensuring they are well-maintained and presentable.
    • Conduct regular training sessions for both station attendants and team leads on any new feature in the swap process & mechanism to enhance their skills and keep them updated on operational procedures.
    • Suggest improvement to streamline the battery swap process, making it efficient and effective for both station operators and customers.

    Communication and Reporting

    • Maintain regular communication with station attendants and team leads, fostering a collaborative and informed work environment.
    • Collect daily reports on station status from attendants and ensure accurate recording into company platforms for performance tracking.
    • Interact and communicate daily with colleagues, managers either on phone or in person
    • Organize routine meetings with charging station operators to address updates, challenges, and collaborate on solutions.
    • Provide regular status updates, data analysis and proactive team management ideas
    • Attend weekly department meetings with managers to discuss challenges, updates, and contribute to strategic solutions.
    • Collect data on the charging stations utilization
    • Record the demand from each station

    Performance Commitment:

    • Commit to achieving and surpassing department KPIs and aligning efforts with overall company KPIs.
    • Proactively recommending improvements to swap revenue collection through continuous process monitoring and active involvement in transaction and revenue reconciliation processes.
    • Be actively involved in the recruitment process of skilled and talented charging station attendants and team leads.
    • Conduct regular performance evaluations for station attendants and leads, providing constructive feedback and support for improvement.

    Security, health and Safety

    • Develop and implement strategies to enhance the security of charging stations and protect station operators.
    • Ensure the safety of female station attendants, creating a secure environment free from any form of violence.
    • Prioritize and ensure the physical and mental well-being of all charging station operators.

    Logistics Management:

    • Manage logistics to ensure stations are equipped with necessary tools and uniforms for operators.
    • Ensure operators receive their allowances in a timely manner.

    Customer centric orientation:

    • Supervise charging station attendants and team leads to ensure they provide quality service to clients.
    • Visiting charging stations regularly, collecting and escalating operations feedback if any.
    • Consistent follow-up with relevant departments on the resolution of raised charging stations as well as client specific issue tickets.

    Minimum requirements

    • Educational Background: Hold a bachelor's degree in Business, Communications, social sciences, or related subjects.
    • Work Experience: Possess a high school certificate with three or more years of work experience in the EV industry, especially in battery swap operations.
    • Technical Skills: Demonstrate computer literacy with proficiency in Microsoft Office and Google Suite.
    • Communication Skills: Exhibit excellent communication skills, both written and verbal.
    • Sales-Driven Mindset: Approach responsibilities with a sales-driven mindset, focusing on achieving targets and driving business success.
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