Lucia W. Mwangi (Wangechi)

Skype ID: luciahmwangi

PROFILE

A professional with solid experience in Operations, Logistics and Customer Relations in multicultural and international contexts. I possess strong capabilities in driving Administration, general Operations and Organizational Development initiatives; that includes event support, communication and social media engagement, employee welfare, facilitating and Coordinating calendaring of the Global and Regional meetings I am also very proactive and able to maintain a good and strong working relationship with individuals and corporate clients.

PROFESSIONAL EXPERIENCE

Operations Coordinator East Africa Chapter

Aspen Network of Development Entrepreneurs (ANDE) Jan 2022- September 2023

• Organizing over 7 regional in-person entrepreneurship ecosystem events in Kenya, Uganda, Tanzania, Rwanda and Ethiopia successfully with 70+ attendees for each event.
• Travel management for the East Africa team to required destinations by booking flights, accommodation, visa preparations and ground transfers.
• Preparing the Chapter's monthly newsletter and a biweekly chapter update in the East Africa region.
• Preparation of the Chapter's social media engagement strategy and manage the social media pages LinkedIn, Twitter and Instagram
• Prepare communications toolkits and graphics for upcoming activities, campaigns ana manage analysis and share reports with relevant stakeholders.
• Facilitate staff onboarding and offboarding by creating an onboarding schedules and maintain staff records on ANDEs platform.
• Creating and reviewing existing job descriptions, longlisting, shortlisting and scheduling interviews and conducting interviews.
• Maintain and update the leave schedule for the team and more so the Regional Chapter Head in partnership with the Human Resource Department.
• Regularly maintaining and updating the East Africa Chapter's asset inventory ie. IT equipment , Furniture and stationery
• Preparation of the quarterly chapter activity report in partnership with Head of the East Africa Chapter.

Food and Beverage Manager

SNL Gardens Resort : June 2021 - December 2021

• Manage all Food and Beverages and day-to-day operations within budgeted guidelines and to the highest standards
• Preserving excellent levels of internal and external customer service by seeking feedback from guests and internal staff.
• Design exceptional menus, purchase goods and continuously make necessary improvements as we factor in company standards and client needs.
• Identify customers’ needs and respond proactively to all of their concerns as swiftly as possible.
• Lead F&B team by attracting, recruiting, training and appraising talented personnel by having quarterly / semi annual reviews and rewarding best employees.
• Establish targets, KPI’s, schedules, policies and procedures for existing and new staff.
• Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork and also a great team leader.
• Constantly report to management regarding sales results, productivity and ways to improve

Administration, Logistics and Executive Assistant.
 

PLAN International Kenya August 2018 to June 2020

Duties and Responsibilities

• Supporting and facilitating the implementation of the country strategies in line with the organizational global regulations.
• Preparing and maintaining ground and air travel schedules for local and international staff.
• Arranging for meetings and properly allocating meeting rooms to staff
• Maintaining proper filing system for staff and assets both manually and electronically
• Undertaking office reception duties, such as liaison with vendors and clients for service provision.
• Arranging staff travels, making hotel / accommodation bookings and ground transport arrangements.
• Compiling and maintaining weekly travel schedules for staff and the Country Director
• Keeping track of office related payments deadlines, contracts for effective office management to avoid inconveniences.
• Preparation and sharing of reports, briefings and presentations to staff
• Ensure implementation of safety, security and emergency standards at all times.
• Sourcing for admin and executive office related quotations and logging the purchase requisitions in SAP system.
• Facilitating and Coordinating travel and accommodation of staff when organizing Regional and Global workshops

Administration and Customer Service Executive.

InQuest Research and Consulting: April 2018 – August 2018 Duties and Responsibilities

• Ensuring that vehicles are checked on a daily basis, and that regular service and maintenance is carried out as per agreed schedules.
• Attending to walk- in Clients and addressing their individual queries.
• Ensuring efficient use of office consumables and inventories with proper controls in place.
• Responsible for administering litigations and traffic offenses and ensuring vehicles have current and lawful documentation.
• Managing service agreements related to vehicle maintenance and fueling. Monitor fuel consumption and submit monthly reports.
• Ensure accommodation is arranged for travelers. Ensure best value for money and that travelers are clearly informed well in advance.
• Maintaining up-to-date control of all assets including tracking donor, value, and location, managing staff issue, and recording all asset movements and disposals

EDUCATION

SHORT COURSES & TRAINING

BSAFE ( Basic and Advanced Security in the Field) – United Nations Department of Safety and Security 2019 Accounting Technician Certificate (ATC) – KCA University 2015

Advance Microsoft Excel – KCA University 2015 SAP( ERP) - Plan International – 2018