Jobs
>
Nairobi

    Kenya| Team Leader - Nairobi, Kenya - Majorel Kenya Limited

    Majorel Kenya Limited
    Majorel Kenya Limited Nairobi, Kenya

    1 week ago

    Default job background
    Full time
    Description

    ABOUT THE COMPANY

    Majorel supports clients all over the world to successfully shape their customer relationships. More than 79,000 employees in 41 countries over 127+ sites design and implement customized solutions for this purpose (For updated numbers refer Majorel website ).

    We create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology, we deliver real impact for our partners. Today's rapidly changing world is sometimes challenging for service delivery; But with our spirit of true entrepreneurship, adaptability, and our drive to go further, we view it as an opportunity to innovate by getting the best from people and technology. We constantly strive for the best. We know that doing so is pursuing a moving target. It takes full commitment to go the extra mile. Mutual respect and trust is the hallmark of every successful business, and it's the same at Majorel. We know that challenges are met and ambitions achieved through teamwork: not only amongst our colleagues, but in partnership with our clients too.

    JOB SUMMARY

    Team Leader

    RESPONSIBILITIES

    Team LeaderResponsibilities * Achieve operational excellence in all aspects of procedures and processes undertaken to ensure satisfactory audit ratings by familiarizing the team on and fully complying with the departmental & organizational operation policies, procedures and relevant regulations & legislation aligned to the industry in responding to and resolving any queries relating to the unit's operations, whilst contributing to procedures development and improvement through continuous reviews. * Provides regular two-way communication between the client and team, to provide strong team representation and set proper client expectations. * Ensures that patient issues are dealt with in an efficient manner, informing the Operations Manager of any problems that may arise. * Works closely with the respective departments providing support to the inbound team in order to maintain a continuous knowledge of the Markets / campaigns in order to identify potential issues and/or opportunities within or related to the Specific Account. * Ensures that all processes and procedures are completed, quality standards are met. * Identifying performance gaps and ensures interventions are implemented in a timely manner to close the gaps. * Monitoring account specific systems and processes for effective staff utilization * Ensures that the Service Level Agreement is met. * Responsible for all client communication, conflict resolution, and compliance on client deliverables. * Carries out real time performance evaluation and gives timely feedback to the CSCs to ensure optimal work performance. * Achieve operational excellence in all aspects of procedures and processes undertaken to ensure satisfactory audit ratings by familiarizing the team with and fully complying with the departmental & organizational operation policies, procedures, and relevant regulations & legislation in responding to and resolving any queries relating to the unit's operations, whilst contributing to procedures development and improvement through continuous reviews.Requirements * Degree in any related field * C1 proficiency in Swahili and C1 English. * Proficient in MS Office Suite MS Word, MS PowerPoint, MS Excel, MS Outlook and Internet Explorer * At least 4 years of Customer Service experience, with at least 2 years in leadership a position in a Call Center environment managing teams

    REQUIRED SKILLS

    Customer service, Call center operation (customer support), Leadership skills, Office tools: Word, Excel, Outlook, Spreadsheet preparation and editing (Microsoft Excel), Presentation preparation and editing (Microsoft PowerPoint)

    REQUIRED EDUCATION

    Diploma, Associate's degree

  • Abt Associates

    Team Leader

    5 days ago

    Abt Associates Nairobi, Kenya Full time

    Abt Associates is a global leader in research, evaluation and program implementation; driving innovation and measurable impact for more than 50 years. What sets us apart is our evidence-based and multi-disciplinary approach to solving tough challenges in health, social and enviro ...

  • Jubilee Insurance

    Team Leader

    1 week ago

    Jubilee Insurance Nairobi, Kenya Full time

    Jubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa in 1937. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensio ...

  • Department for General Assembly and Conference Management – DCS Nairobi

    Team Leader

    1 week ago

    Department for General Assembly and Conference Management – DCS Nairobi Nairobi, Kenya Full time

    The United Nations Office at Nairobi (UNON) is the UN headquarters in Africa and the Director-General of UNON is the representative of the Secretary-General in Kenya · Responsibilities · Takes responsibility for and oversees the work of Staff with respect to the timely layout of ...

  • Platinum Credit Limited

    Team Leader at

    1 week ago

    Platinum Credit Limited Nairobi, Kenya Full time

    Platinum Credit Limited is a credit only Micro-Finance Company licensed in Kenya under the Company's Act. The company, was founded in 2003 with a vision to provide emergency loans to Civil Servants, TSC members and employees of selected companies. We deliver cash in 24hours, with ...

  • Stan Consulting Group Limited

    Sales Team Leaders

    1 week ago

    Stan Consulting Group Limited Nairobi, Kenya Full time

    Our History Stan Consulting Group Limited was established in the year 2009, with an objective of providing a wide range of consulting services to our clients. We (SCG Ltd) are NITA Approved trainer (NITA/TRN/805) and IHRM certified trainer (IHRM C00304) · Summary · The Banking Sa ...

  • Mwananchi Credit Ltd

    Sales Team Leader at

    1 week ago

    Mwananchi Credit Ltd Nairobi, Kenya Full time

    Mwananchi Credit Limited was incorporated as a private limited company under the Companies Act (Cap 486) of the Laws of Kenya. It initially started operations under the names Mwananchi Microlink Ltd which was incorporated on 15th April 2010. On 10th January 2012, it later changed ...

  • Stellar Human Resource Solutions

    Sales Team Leader at

    5 days ago

    Stellar Human Resource Solutions Nairobi, Kenya Full time

    We are a Human Resource Management Consulting Company based in Nairobi Kenya providing a comprehensive range of Human Resources Solutions with your business needs and focus in mind. · Duties and Responsibilities: · Take the leadership role as the Team Leader and mentor the staff ...

  • Hyatt Place

    Engineering Team Leader at

    5 days ago

    Hyatt Place Nairobi, Kenya Full time

    This is the story of a different place. A place where conveniences, thoughtful service and flexible spaces help guests and colleagues move seamlessly from work to play, from frenzied to relaxed. We are that welcoming place, where guests and colleagues find uncomplicated experienc ...

  • ParisLand Company

    Sales Team Leader

    1 week ago

    ParisLand Company Nairobi, Kenya Full time

    ABOUT THE COMPANY · We have two shops in Two Rivers Shopping Mall in Nairobi. One is marketing menswear and other one is marketing home products. · JOB SUMMARY · Parisland is looking for an aggressive sales team leader who is passionate about the dynamic world of retail sales as ...

  • Rentokil Initial

    Service Team Leader

    1 week ago

    Rentokil Initial Nairobi, Kenya Full time

    Rentokil Initial is a Global services company employing over 35,000 colleagues across 70 countries. The Company is at the cutting edge of technology and innovation as it strives to protect people and enhance lives, by controlling pests, improving hygiene and improving interior sp ...

  • Bioversity International

    Research Team Leader

    2 days ago

    Bioversity International Nairobi, Kenya Full time

    Established in 2019, the Alliance of Bioversity International and the International Center for Tropical Agriculture (CIAT) was created to address these four crises, maximizing impact for change at key points in the food system. · Summary · The Research Team Leader will support th ...

  • Reeds Africa Consult

    Team Leader Conventional

    2 weeks ago

    Reeds Africa Consult Nairobi, Kenya Full time

    ABOUT THE COMPANY · Reeds Africa consult (RAC) offers a broad scale of Human resource services designed to provide professional supports for the growing needs of today's corporate organizations. · Our services include the entire employee life cycle in an organization from the poi ...

  • Baron Capital Limited

    Team Leader Marketing at

    1 week ago

    Baron Capital Limited Nairobi, Kenya Full time

    Baron Capital Limited is a non-deposit Taking Lending Institution, registered in the republic of Kenya in the year 2016. We started our operations in January 2017 in Ongata Rongai. Our products include:- - Logbook Loans. - Title Deed Loans. - Asset Financing. - Loan Buy Off. · Re ...

  • Mwananchi Credit Ltd

    Logbooks Team Leaders at

    5 days ago

    Mwananchi Credit Ltd Nairobi, Kenya Full time

    Mwananchi Credit Limited was incorporated as a private limited company under the Companies Act (Cap 486) of the Laws of Kenya. It initially started operations under the names Mwananchi Microlink Ltd which was incorporated on 15th April 2010. On 10th January 2012, it later changed ...

  • Hyatt Place

    Housekeeping Team Leader at

    1 week ago

    Hyatt Place Nairobi, Kenya Full time

    This is the story of a different place. A place where conveniences, thoughtful service and flexible spaces help guests and colleagues move seamlessly from work to play, from frenzied to relaxed. We are that welcoming place, where guests and colleagues find uncomplicated experienc ...

  • Baron Capital Limited

    Team Leader Marketing at

    1 week ago

    Baron Capital Limited Nairobi, Kenya Full time

    Baron Capital Limited is a non-deposit Taking Lending Institution, registered in the republic of Kenya in the year 2016. We started our operations in January 2017 in Ongata Rongai. Our products include:- - Logbook Loans. - Title Deed Loans. - Asset Financing. - Loan Buy Off. · QU ...

  • Hyatt Place

    Laundry Team Leader at

    2 weeks ago

    Hyatt Place Nairobi, Kenya Full time

    This is the story of a different place. A place where conveniences, thoughtful service and flexible spaces help guests and colleagues move seamlessly from work to play, from frenzied to relaxed. We are that welcoming place, where guests and colleagues find uncomplicated experienc ...

  • Lafayette Resources Ltd

    Sales Team Leader at

    2 weeks ago

    Lafayette Resources Ltd Nairobi, Kenya Full time

    Lafayette Resources is a Human Capital, and Business Consulting Company, providing an array of top level consulting services. At Lafayette Resources, we are Bold and Tenacious, we love to take on big challenges and win, and we always partner closely with our clients in providing ...

  • Kenya Community Development Foundation

    Team Leader – Programmes at

    1 week ago

    Kenya Community Development Foundation Nairobi, Kenya Full time

    Kenya Community Development Foundation is a national foundation founded in 1997, to support communities to initiate and drive their own development agenda, by harnessing and growing their resources, as well as engaging with government and other development actors to secure their ...

  • Reeds Africa Consult

    Team Leader Conventional at

    1 week ago

    Reeds Africa Consult Nairobi, Kenya Full time

    Reeds Africa consult (RAC) offers a broad scale of Human resource services designed to provide professional supports for the growing needs of today's corporate organizations. · Responsibilities · Monthly collection process audits to ensure appropriate communication across are alw ...