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    Housekeeping Team Leader at - Nairobi, Kenya - Hyatt Place

    Hyatt Place
    Hyatt Place Nairobi, Kenya

    1 day ago

    Default job background
    Full time
    Description
    This is the story of a different place.

    A place where conveniences, thoughtful service and flexible spaces help guests and colleagues move seamlessly from work to play, from frenzied to relaxed.

    We are that welcoming place, where guests and colleagues find uncomplicated experiences in a casual atmosphere.
    Summary

    Responsible for overseeing daily housekeeping activities which include assigning tasks to teams, inspecting guest rooms and public areas ensuring they meet established standards.

    He/she will also manage inventory ensuring all supplies and equipment are available for the housekeeping team. He/she assigns daily, weekly, monthly housekeeping tasks, schedules daily cleaning assignments ensuring adherence to the departmental performance plan.
    Other key responsibilities will include and not limited to:

    Developing and putting into operation the current system and technical advancement in the field of laundry operations.
    Oversees team's performance daily. Motivate team members and resolve any issues that occur on the job.
    Conducting inspections of guest rooms and public areas to ensure that they are clean and orderly.
    Training new team members on proper techniques for various cleaning tasks such as crystallization, cleaning guest rooms etc.
    Evaluating the quality of work performed by team members and providing feedback where necessary.
    Performs cleaning duties when there is a team member shortage.
    Responds to guest complaints and special requests.
    Responds to special requests from guests.
    Ensures SOPS, and brand standards are adhered to at all times.

    Determining the number of team members needed to complete tasks within a specific time frame and then assign these tasks accordingly.

    Coordinating with other departments (front office, laundry, engineering, and F&B) to ensure that cleaning tasks are completed efficiently and effectively.

    Prepares daily, weekly, and monthly reports.
    Ensures compliance with safety and sanitation policies in all areas.
    Monitors team members' performance and take corrective actions when necessary to help improve performance levels across-the-board.
    Scheduling team members' work hours and communicating any changes to them.
    Ensuring that supplies, materials, equipment, and linen are available for use by team members in their work.
    Manages the inventory and order supplies as required. Issue and control supplies and equipment.
    Conducts monthly inventories of linen and OSE.
    Any other duties as assigned from time to time.

    Qualifications

    Certificate In Housekeeping and Laundry techniques from a recognized institution or its equivalent
    At least 3 years' experience working in a reputable hospitality organization in a similar role
    Strong analytical, interpersonal and problem-solving skills
    Leadership skills to guide and mentor other team members
    Ability to deal efficiently with complaints exhibiting a solid customer service approach
    The ability to remain positive and focused in a fast-paced environment
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