ernest madara

To leverage my extensive expertise in ICT service management, technical acumen, and strategic leadership skills as an ICT Manager. I aspire to lead high-performing teams, drive digital transformation initiatives, and optimize information and communication technology services to propel the organization's growth, enhance operational efficiency, and deliver exceptional value to stakeholders.

• Led a team of 4 ICT professionals, overseeing the design, implementation, and management of comprehensive ICT services and solutions.
• Developed and executed strategic plans to align ICT initiatives with company objectives, resulting in a 20% increase in operational efficiency and a 15% reduction in service downtime.
• Collaborated closely with department heads and executives to understand business needs, gather requirements, and translate them into effective technology solutions.
• Implemented ITIL practices and established service-level agreements (SLAs), resulting in improved incident response times, enhanced service quality, and increased customer satisfaction

Msc Data communications