beBee background
Professionals
>
Nairobi
ernest madara

ernest madara

Career Objective

Technology / Internet

Nairobi, Nairobi Area

Social

About ernest madara:

To leverage my extensive expertise in ICT service management, technical acumen, and strategic leadership skills as an ICT Manager. I aspire to lead high-performing teams, drive digital transformation initiatives, and optimize information and communication technology services to propel the organization's growth, enhance operational efficiency, and deliver exceptional value to stakeholders.

Experience

  • Led a team of 4 ICT professionals, overseeing the design, implementation, and management of comprehensive ICT services and solutions.
  • Developed and executed strategic plans to align ICT initiatives with company objectives, resulting in a 20% increase in operational efficiency and a 15% reduction in service downtime.
  • Collaborated closely with department heads and executives to understand business needs, gather requirements, and translate them into effective technology solutions.
  • Implemented ITIL practices and established service-level agreements (SLAs), resulting in improved incident response times, enhanced service quality, and increased customer satisfaction

Education

Msc Data communications

Professionals in the same Technology / Internet sector as ernest madara

Professionals from different sectors near Nairobi, Nairobi Area

Other users who are called ernest

Jobs near Nairobi, Nairobi Area

  • We help young people find opportunities in life through studying and education abroad — to gain a profession,a degree,and a career,and to build their dream life in a country where they can grow and plan a better future. · We support with document preparation/selecting the right p ...

    Nairobi

    1 month ago

  • Work in company

    HR Business Partner: Kenya

    DHL Supply Chain

    Job summary · Join us and you will be working for a global company that is focused on service, quality, and sustainability, · ...

    Nairobi, Nairobi County

    3 weeks ago

  • As a Client Manager at NTT DATA your role will center on building and nurturing relationships with our assigned accounts ensuring client satisfaction and driving expansion across all solution areas. · ...

    Nairobi, Kenya

    1 week ago

See jobs in Nairobi, Nairobi Area