Jobs
>
Nairobi

    IT Support Officer at - Nairobi, Kenya - Girl Effect

    Girl Effect
    Girl Effect Nairobi, Kenya

    5 days ago

    Default job background
    Full time
    Description

    Girl Effect is a non-profit working with girls to change their lives, empowering them to navigate the pivotal time of adolescence, so they are enabled to live a healthy life, participate in school, and prepare for their future financially.

    Context of the role

    Girl Effect knows that technology has a transformative power.

    We are looking for an IT Support Officer to join our team to help us strengthen and maintain our internal systems and support our employees, many of whom work entirely remotely.

    We work on cloud-based systems (and make extensive use of Google Workspace) across our eight countries of operation (Ethiopia, India, Kenya, Nigeria, South Africa, Tanzania, UK and USA).

    This postholder will sit within our Global Finance & Operations team, providing support and guidance to teams across the globe.

    Whether it's our finance system or CRM, email and file storage, you'll help manage a network of local first-line support arrangements, provide second-line support and guidance and work with key stakeholders to craft our internal technology strategy and roadmap.

    What you will do

    Work with teams across our countries to ensure adequate first-line technology support arrangements are in place. This includes a combination of close management of local vendors and support organisations (currently in UK, India, Tanzania and Ethiopia) and personally providing training on 'basic fixes' to key Operations colleagues directly

    Act as the organisational owner of our Google Workspace system, ensuring we make the best use of this as it evolves and that it is delivering our business objectives.

    This will include providing training and directing colleagues to sources of information for full utilisation
    Partner with business owners of other core systems.

    Helping colleagues to understand how best to use a wide range of tools and systems to support our work (including:
    finance ERP, CRM, project management, and collaboration tools)
    Support colleagues across the organisation when it comes to the technical specification of new hardware to purchase. Maintaining budgets and providing estimates where necessary
    Supervise and lead on cyber security, including digital security and privacy (encompassing GDPR) and broader IT asset protection. This will also involve providing regular training and updates to colleagues
    Develop, update, and enforce IT policies and procedures in alignment with industry standards and organisational goals
    IT inventory management
    Create and manage the IT department's hub on the internal intranet platform, ensuring that it provides up-to-date information, news, and resources to colleagues
    Proactively stay current on developments in software and hardware and be vigilant in understanding security advances
    Occasional travel may be required
    Support other ad-hoc tasks and projects as may be required from time to time

    Who you are

    We are looking for an approachable IT professional with over 5 years of experience in an IT/delivery role (ideally someone who has had experience in a fast-growing start-up operating across multiple locations) and at least 2 years in a role helping manage or lead technology development.

    This is a hands-on role, you should expect to get your hands dirty, building new processes in support of an evolving organisation.

    You should have experience setting up and managing an entire IT infrastructure, including budgets and creating technology roadmaps.

    With experience in a fast growing agile environment, you will be flexible to work across moving projects, deadlines and time zones.

    Requirements
    Essential experience

    Lead administrator of Google Workspace in a previous role and is proficient with GAM
    Background in IT support and service management with an understanding of the importance of excellent internal client service for colleagues
    Fully conversant with Windows servers and MS Office 360
    Able to work with any OS, hardware and software (including but not limited to SalesForce (Financial & CRM modules), Slack, DropBox, Zoom and Asana
    Full capability in deployment of Mac and Windows laptops/devices
    Experience with global org-wide IT project rollout. With project management skills that highlight an ability to prioritise tasks and manage multiple initiatives simultaneously
    Excellent communication skills, written and verbal and strong interpersonal skills. Able to explain technical issues in plain terms to non-technical colleagues with patience and clarity

    Beneficial

    Coding

    AWS
    Google Cloud Platform
    Previous experience working across similar geographic locations in the non-profit sector
  • Mercy Corps

    Program Support Officer at

    23 hours ago

    Mercy Corps Nairobi, Kenya Full time

    Mercy Corps is a global humanitarian aid agency engaged in transitional environments that have experienced some sort of shock: natural disaster, economic collapse, or conflict. · General Position Summary · Program Support Officer will provide general administrative support for US ...

  • United Nations Office for Project Services

    Support Services Officer

    1 week ago

    United Nations Office for Project Services Nairobi, Kenya

    · Job Description · Description · –> · Kenya Multi Country Office manages a growing portfolio of engagements, including associated strategic and operational risks. The KEMCO sub-region currently consists of an established Operation Centre in Nairobi/Kenya which manages a portfol ...

  • United Nations Development Programme (UNDP)

    Technical Support Officer

    5 days ago

    United Nations Development Programme (UNDP) Nairobi, Kenya Full time

    The United Nations Development Programme (UNDP) is the United Nations' global development network. Headquartered in New York City, UNDP advocates for change and connects countries to knowledge, experience and resources to help people build a better life. · Summary · As a result o ...

  • United Nations Office for Project Services

    Support Services Officer

    6 days ago

    United Nations Office for Project Services Nairobi, Kenya

    · Job Description · Description · –> · Kenya Multi Country Office manages a growing portfolio of engagements, including associated strategic and operational risks. The KEMCO sub-region currently consists of an established Operation Centre in Nairobi/Kenya which manages a portfol ...

  • Catholic University of Eastern Africa

    ICT Support Officer at

    1 week ago

    Catholic University of Eastern Africa Nairobi, Kenya Full time

    The Catholic University of Eastern Africa (CUEA), like most other universities, started in a modest way. It commenced as a graduate school of theology known as the Catholic Higher Institute of Eastern Africa (CHIEA). The Institute (CHIEA) was founded in 1984 by the regional eccle ...

  • Bank of Africa Kenya Limited

    Network Support Officer at

    1 week ago

    Bank of Africa Kenya Limited Nairobi, Kenya Full time

    BANK OF AFRICA - KENYA LIMITED (BOA-KENYA) is a commercial bank providing banking services to corporate, SME and retail clientele. · Responsibility Summary: · Network Monitoring. · Network infrastructure planning and upgrades. · Service Desk Management. · Technical support. · Suc ...

  • International Union for Conservation of Nature

    Driver/Office Support, Regional Office

    11 hours ago

    International Union for Conservation of Nature Nairobi, Kenya Full time

    JOB DESCRIPTION · MAJOR RESPONSIBILITIES: · The Regional Office Driver is responsible for providing driving and chauffeur duties to assigned staff/guests of IUCN Regional Office. S/he ensures the highest standards of discretion and integrity, sense of responsibility, excellent kn ...

  • UN-Habitat

    Intern: Office Support, Communication

    4 days ago

    UN-Habitat Nairobi, Kenya Full time

    The United Nations Human Settlements Programme, UN-Habitat, is the UN agency for human settlements. It is mandated by the UN General Assembly to promote socially and environmentally sustainable towns and cities with the goal of providing adequate shelter for all. · Duties and Res ...

  • Consolidated Bank of Kenya

    Network & Systems Support Officer at

    1 week ago

    Consolidated Bank of Kenya Nairobi, Kenya Full time

    Consolidated Bank of Kenya Limited was incorporated on 7th December, This was in an effort to stabilise the financial sector through the acquisition of nine insolvent institutions and thereafter restructuring them into a viable, professionally run commercial bank · Job Purpose · ...

  • CIC Insurance

    ICT Technical Support Officer at

    4 days ago

    CIC Insurance Nairobi, Kenya Full time

    CIC Insurance Group Limited, commonly referred to as CIC Group, is an insurance and investment group that operates mainly in Kenya, Uganda, South Sudan and Malawi · PURPOSE: · Responsible for providing direct support to users by ensuring that all users' access required ICT servic ...

  • icipe - African Insect Science for Food and Health

    Business Support Officer I

    6 days ago

    icipe - African Insect Science for Food and Health Nairobi, Kenya Full time

    Headquartered in Nairobi, Kenya, icipe was established in 1970, to address this very paradox of insects and accompanying challenges. The Centre's mission is to use insect science for sustainable development, to ensure food security and improve the overall health of communities in ...

  • icipe - African Insect Science for Food and Health

    Business Support Officer I

    6 days ago

    icipe - African Insect Science for Food and Health Nairobi, Kenya Full time

    Headquartered in Nairobi, Kenya, icipe was established in 1970, to address this very paradox of insects and accompanying challenges · Overall Purpose of the Job · To provide project management support to the head of TTU, scientists, staff, consultants, students, andinterns for ef ...

  • CABI (Centre for Agriculture and Biosciences International)

    Executive Support Officer- Maternity Cover

    1 week ago

    CABI (Centre for Agriculture and Biosciences International) Nairobi, Kenya Full time

    CABI (Centre for Agriculture and Biosciences International) is an international not-for-profit organization that improves people's lives worldwide by providing information and applying scientific expertise to solve problems in agriculture and the environment. Our approach involve ...

  • Co-operative Bank of Kenya

    Digital & E-Channels Support Officer at

    4 days ago

    Co-operative Bank of Kenya Nairobi, Kenya Full time

    The Co-operative Bank of Kenya Limited is incorporated in Kenya under the Company Act and is also licensed to do the business of banking under the Banking Act. The Bank was initially registered under the Co-operative Societies Act at the point of founding in 1965. · JOB REF - DSO ...

  • icipe - African Insect Science for Food and Health

    Senior Business Support Officer I

    2 days ago

    icipe - African Insect Science for Food and Health Nairobi, Kenya Full time

    Headquartered in Nairobi, Kenya, icipe was established in 1970, to address this very paradox of insects and accompanying challenges · Overall Purpose of the Job · The position holder will be responsible for the financial management and accounting for a portfolio of projects. · Sp ...

  • ICIPE

    Senior Business Support Officer I

    1 week ago

    ICIPE Nairobi, Kenya Full time

    ABOUT THE COMPANY · Headquartered in Nairobi, Kenya, icipe was established in 1970, to address this very paradox of insects and accompanying challenges. · JOB SUMMARY · The position holder will be responsible for the financial management and accounting for a portfolio of project ...

  • Staffrite

    IT Support Officer Job at Rafiki Microfinance Bank

    6 days ago

    Staffrite Nairobi Area, Kenya Full time

    Rafiki Microfinance Bank is a place where creativity and positive ambition are infectious. We are restless to win, to meet the changing needs of our customers and unlock growth opportunities. · Job Description · Resolve IT system user queries and problems within the TAT. · Instal ...

  • Trackstar

    Intern Roles (Administrative)

    18 hours ago

    Trackstar Verified Company Nairobi, Kenya KSh15,000 - KSh30,000 per month

    Job Description/Requirements · Collecting and record data for all our branches. · Sorting, filing incoming mail & dispatching correspondence; · Maintaining an efficient filing system; · Processing appointments letters, discipline, transfers and other related duties in Human Resou ...

  • Liberty

    Customer Service

    18 hours ago

    Liberty Verified Company Nairobi, Kenya Remote job with geographical restriction Full time KSh45,000 - KSh60,000 per month

    Job Purpose · The Customer Service/Administration Officer will be responsible for ensuring continuous customer engagement and satisfaction and handling day-to-day administrative activities of the business. · Duties and Responsibilities · Guide and lead the team members to deliver ...

  • ONE CONKLIN LLC

    Remote part-time work Men only

    3 weeks ago

    ONE CONKLIN LLC Verified Company Nairobi, Kenya Remote job with geographical restriction Part time KSh100,000 - KSh600,000 per month

    job description: · Sales assistants are important members of the sales team and are responsible for assisting sales managers and sales representatives in completing daily sales tasks. · You will process sales orders, follow up on customer information, prepare sales reports, etc., ...