Joan Achieng

   MAY 2023 TODATE (Contract)

Position: communication and digital strategist

Duties and Responsibility

• Communication Planning-developing comprehensive communication plans that align with the organization's overall objectives and target audience needs. This involves understanding the company's goals, identifying key messaging, and outlining communication channels and tactics.
• Develop newsletters and promotional write ups for existing customers
• Brand management- ensuring consistent communication of the company’s brand across all platforms
• Digital Communication- developing and executing digital communication strategies, including managing social media accounts, email campaigns, and online content, to engage with the organization's online community effectively.
• Message Development-Crafting clear, concise, and compelling messages that effectively convey the organization's values, mission, and offerings. These messages should resonate with the target audience and align with the brand's identity.
• Creating social media content calendar
• Market research and Analysis-Conducting research and gathering data to understand the target audience, industry trends, and competitive landscape. Analyzing communication efforts to measure their effectiveness and make data-driven decisions.
• Attending meetings on behalf of the organization
  • Writing and Editing scripts 

November 2021 to December 2022

Position: Communication Assistant (Governor’s Press Service) Dutiesand Responsibilities

• Photography
• Social media management (YouTube, Facebook & Twitter)
• Analyzing and Maintaining media records coverage.
• Conducting interviews with media personnel.
• Media monitoring
• Designing posters and communication materials
• Content creation
• Manage media inquiries and interviews request

Other Roles

• Assisting in the drafting of Makueni county strategy on communication, sector profiling, branding, and marketing
• Conducting communication surveys that aimed at segmenting ready markets for Makueni products
• Assisted in providing communication plans for the county’s flagship products message to attract clients

June 2021 to October 2021 Shina Foundation

Position: Advocacy and Communication Assistant

Duties and responsibilities

• Conduct interviews with key stakeholders for county mapping and landscape analyses related to key health issues in (women & children) drafting reports and key findings.
• Writing, reviewing, and editing training and other programmatic tools as well as activity reports.
• Participate in organizing and facilitating meetings and training with partner NGOs, government representatives, grassroots advocates, and community members to develop coordinated advocacy strategies and consensus messages.
• Leading effective external communication and brand awareness, by building organizational and network capacities in communication.
• Leading on and coordinated Shina’s campaigns that inspire action on girls’ menstrual health.
• Support in managing activities, communications, special events, workshops, meetings, and conferences.
• Support in raising awareness through media of the value and impact of the project.
• Conducting mentorship programs for youths in the county.
  • Desk research of philanthropists and organizations that would benefit from institutional strengthening advisory services.

March 2021 to May 2021: Warande AdvisoryCentre Position: Communication and Operations SupportAssistant Duties and Responsibilities

Administrative duties

• Preparation of training background materials on the topic of organizational development.
• Research and assistance in drafting written reports for internal and external
• Documenting minutes of meetings and training events

Research and Data Analysis

• Help in research and drafting reports /papers on specific topics that would inform strategy discussions.
• Document the activities and progress the organization is making in developing civil society organizations in the country.

External communication and partnership management

• Developing and sustaining a vibrant social media presence on Facebook and Twitter
• Assisting in updating stakeholder mapping, especially in private-philanthropy and civil-society organizations in Kenya.
• Follow up on evolving partnership development process including meeting set up, follow-up of meetings, and relationship building.
• Relationship management with stakeholders

May 2019 to August 2019: Nairobi City Water and Sewerage Company Position: Customer Care

Duties and responsibilities

• Contacting new customers to come and pay for their meters. (also calling old customers and reminding them of their payment to avoid disconnection).
• Receiving customer’s call.
• Receiving application forms and confirming if the required documents are attached.
• Creation of new accounts for new applicants
• Gathering- this is the process of confirming customers’ details using CMS
• Confirming the co-existence of customers’ data in the system to ensure no parallel accounts are opened.
• Directing customers to the relevant offices to visit for the resolution of their problems.
• Giving daily updates to customers concerning the status of their application

Conducting field survey.

Bachelors in Communications and Public Relations - Maasai Mara University from 2016 - 2020

Kenya Certificate of Secondary Education (KCSE) - Barazani Girls High School from 2012 - 2015