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About Joan Achieng:

As a skilled communication professional, Joan is dedicated to bridging connections and fostering meaningful engagements. With a passion for effective storytelling and a keen understanding of various communication channels, they have successfully crafted compelling narratives that resonate with diverse audiences. Their expertise in strategic communication, public relations, and digital marketing has enabled them to drive impactful campaigns and strengthen brand presence for numerous organizations. With a strong emphasis on clear and concise messaging, Joan continues to thrive in the dynamic world of communications, making a positive impact wherever their skills are applied.

Experience

   MAY 2023 TODATE (Contract)

Position: communication and digital strategist

Duties and Responsibility

  • Communication Planning-developing comprehensive communication plans that align with the organization's overall objectives and target audience needs. This involves understanding the company's goals, identifying key messaging, and outlining communication channels and tactics.
  • Develop newsletters and promotional write ups for existing customers
  • Brand management- ensuring consistent communication of the company’s brand across all platforms
  • Digital Communication- developing and executing digital communication strategies, including managing social media accounts, email campaigns, and online content, to engage with the organization's online community effectively.
  • Message Development-Crafting clear, concise, and compelling messages that effectively convey the organization's values, mission, and offerings. These messages should resonate with the target audience and align with the brand's identity.
  • Creating social media content calendar
  • Market research and Analysis-Conducting research and gathering data to understand the target audience, industry trends, and competitive landscape. Analyzing communication efforts to measure their effectiveness and make data-driven decisions.
  • Attending meetings on behalf of the organization
    • Writing and Editing scripts 

 

 

November 2021 to December 2022

Position: Communication Assistant (Governor’s Press Service) Dutiesand Responsibilities

  • Photography
  • Social media management (YouTube, Facebook & Twitter)
  • Analyzing and Maintaining media records coverage.
  • Conducting interviews with media personnel.
  • Media monitoring
  • Designing posters and communication materials
  • Content creation
  • Manage media inquiries and interviews request

Other Roles

  • Assisting in the drafting of Makueni county strategy on communication, sector profiling, branding, and marketing
  • Conducting communication surveys that aimed at segmenting ready markets for Makueni products
  • Assisted in providing communication plans for the county’s flagship products message to attract clients

 

 

 

 

 

 

 

 

 

 

June 2021 to October 2021 Shina Foundation

Position: Advocacy and Communication Assistant

Duties and responsibilities

  • Conduct interviews with key stakeholders for county mapping and landscape analyses related to key health issues in (women & children) drafting reports and key findings.
  • Writing, reviewing, and editing training and other programmatic tools as well as activity reports.
  • Participate in organizing and facilitating meetings and training with partner NGOs, government representatives, grassroots advocates, and community members to develop coordinated advocacy strategies and consensus messages.
  • Leading effective external communication and brand awareness, by building organizational and network capacities in communication.
  • Leading on and coordinated Shina’s campaigns that inspire action on girls’ menstrual health.
  • Support in managing activities, communications, special events, workshops, meetings, and conferences.
  • Support in raising awareness through media of the value and impact of the project.
  • Conducting mentorship programs for youths in the county.
    • Desk research of philanthropists and organizations that would benefit from institutional strengthening advisory services.

 

 

 

 

 

March 2021 to May 2021: Warande AdvisoryCentre Position: Communication and Operations SupportAssistant Duties and Responsibilities

Administrative duties

  • Preparation of training background materials on the topic of organizational development.
  • Research and assistance in drafting written reports for internal and external
  • Documenting minutes of meetings and training events

Research and Data Analysis

  • Help in research and drafting reports /papers on specific topics that would inform strategy discussions.
  • Document the activities and progress the organization is making in developing civil society organizations in the country.

External communication and partnership management

  • Developing and sustaining a vibrant social media presence on Facebook and Twitter
  • Assisting in updating stakeholder mapping, especially in private-philanthropy and civil-society organizations in Kenya.
  • Follow up on evolving partnership development process including meeting set up, follow-up of meetings, and relationship building.
  • Relationship management with stakeholders

 

 

 

May 2019 to August 2019: Nairobi City Water and Sewerage Company Position: Customer Care

Duties and responsibilities

  • Contacting new customers to come and pay for their meters. (also calling old customers and reminding them of their payment to avoid disconnection).
  • Receiving customer’s call.
  • Receiving application forms and confirming if the required documents are attached.
  • Creation of new accounts for new applicants
  • Gathering- this is the process of confirming customers’ details using CMS
  • Confirming the co-existence of customers’ data in the system to ensure no parallel accounts are opened.
  • Directing customers to the relevant offices to visit for the resolution of their problems.
  • Giving daily updates to customers concerning the status of their application


Conducting field survey.

Education

Bachelors in Communications and Public Relations - Maasai Mara University from 2016 - 2020

Kenya Certificate of Secondary Education (KCSE) - Barazani Girls High School from 2012 - 2015

 

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