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    ICT Support Officer at - Nairobi, Kenya - Catholic University of Eastern Africa

    Catholic University of Eastern Africa
    Catholic University of Eastern Africa Nairobi, Kenya

    1 week ago

    Default job background
    Full time
    Description
    The Catholic University of Eastern Africa (CUEA), like most other universities, started in a modest way. It commenced as a graduate school of theology known as the Catholic Higher Institute of Eastern Africa (CHIEA).

    The Institute (CHIEA) was founded in 1984 by the regional ecclesiastical authority known as the Association of Member Episcopal Conferences of Eastern Africa (AMECEA).

    Eritrea, Ethiopia, Kenya, Malawi, Sudan, Tanzania, Uganda and Zambia are the member countries of AMECEA.
    Minimum Requirements

    BSc Degree in Computer Science/IT or equivalent from a recognzied institution;
    Must be CCNA certified or equivalent certification;
    At least (3) years working experience in a busy and large environment;
    Sharp troubleshooting skills of networks, computer, printers and software related issues;
    Good documentation skills of all issues reported at the ICT Helpdesk.

    Job Responsibilities

    Conducting electrical safety checks on computer equipment.
    Escalates support tickets and open issues to the appropriate team member(s) to provide the swiftest of resolutions
    Installing and configuring computer hardware operating systems and applications;
    Maintenance of the ICT assets register
    Monitoring and maintaining computer systems and networks;
    Office automation support and identification of requirements and ensuring customer satisfaction

    Provide Technical support for the development and maintenance of ICT hardware and software infrastructure across various levels and campuses.

    Providing support, including procedural documentation and relevant reports; supporting the roll-out of new applications;
    Provision of ICT facilities, including delivery of advice, acquisition of equipment, training, support and maintenance
    Provision of staff ICT training, directly or through third parties, including development of an ICT training plan.
    Resolves support tickets and issues
    Responding within agreed time limits to call-outs;
    Setting up new users' accounts and profiles and dealing with password issues;
    Talking staff/clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;
    Testing and evaluating new technology;
    Troubleshooting and fixing system problems and service requests, and providing high-level technical support for unresolved service desk issues
    Troubleshooting system and network problems and diagnosing and solving hardware/software faults; replacing parts as required;
    User and client support
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