Lilian Kiago

Profile Summary
An accomplished and versatile professional with a diverse background spanning customer service, finance, sales, marketing, event management, office administration, and education. A proactive and driven individual known for taking initiative and consistently delivering exceptional results. Adept at assuming leadership roles and thriving in fast-paced environments. A proven track record of success across various industries, with a strong focus on customer satisfaction, strategic planning, and team leadership.

Key Skills
- Customer-Centric Approach, Proficient in providing outstanding customer service and ensuring client satisfaction through effective communication and problem-solving skills.
- Business Acumen, Demonstrated expertise in finance, sales, marketing, and brand promotion, contributing to revenue growth and market expansion.
- Event Management, Skilled in orchestrating successful events, from planning and coordination to execution, ensuring seamless and memorable experiences.
- Leadership,  Experienced in leading and motivating teams to achieve targets, fostering collaboration, and cultivating a positive work environment.
- Organizational Excellence, Proven ability in managing office operations, optimizing processes, and maintaining efficient administrative systems.
- Educational Excellence, Background as a dedicated school teacher, displaying effective teaching methods and fostering a dynamic learning environment.

Professional Experience
- Customer Service Representative, Provided exceptional customer support, addressing inquiries and resolving issues promptly, resulting in a high customer satisfaction rate.
- Finance and Sales Associate , Achieved consistent sales targets, while effectively managing financial transactions and maintaining accurate records.
- Marketing and Brand Ambassador, Successfully represented and promoted brands at various events, contributing to increased brand visibility and customer engagement.
- Event Coordinator, Planned and executed successful events, from concept to completion, ensuring seamless logistics and exceeding client expectations.
- Office Administrator, Managed administrative tasks, optimized workflow processes, and maintained organized office operations for enhanced efficiency.
- Team Leader, Led a team to surpass performance goals, fostering a collaborative environment and providing guidance to achieve collective success.
- School Teacher,  Employed innovative teaching techniques to engage students, create a conducive learning atmosphere, and achieve educational objectives.

Education
- Bachelor's Degree in Commerce -Finance Major, Kenyatta University. Showcasing dedication to academic excellence and a commitment to continuous learning.

Personal Traits
Dedicated, adaptable, results-oriented, detail-focused, and driven by a strong work ethic.

Conclusion
A well-rounded professional with a proven history of excelling in a multitude of roles, demonstrating a strong aptitude for leadership, problem-solving, and fostering success across various industries. Ready to leverage a diverse skill set and unwavering determination to contribute positively to your organization's growth and success.

Kenyatta University

September 2015- December 2019

BA in Commerce (Finance)