Customer Service - Nairobi, Kenya - Liberty

Description

Job Purpose

The Customer Service/Administration Officer will be responsible for ensuring continuous customer engagement and satisfaction and handling day-to-day administrative activities of the business.

Duties and Responsibilities

• Guide and lead the team members to deliver products & services that meet and exceed customers' requirements.
• Ensure customers are satisfied with the company's service and maintain a strong working relationship.
• Handle clients throughout the implementation life-cycle accurately and promptly.
• Working with the management team in making some of the business decisions.
• Support the sales team in business acquisitions (telesales), planning, retention, and management.
• Develop and update client and administrative-related reports.
• Handle office tasks, such as filing,  answering emails and phone calls, and data entry.
• Handle the contracting process and maintain keep them up to date.
• Identify and resolve customer-related issues in an appropriate manner.
• Plan, order, and maintain officer supplies.
• Any other duties as assigned by the management.

Requirements

• At least 2 years of experience of experience in customer service and administration 
• Good business acumen.
• Strong communication and interpersonal skills
• Strong negotiation ability
• Analytic ability.
• Good problem-solving.
• Should be highly organized.
• Working knowledge of computer applications and emails.