Customer Service - Nairobi, Kenya - Liberty

Liberty
Liberty
Verified Company
Nairobi, Kenya

3 days ago

Default job background
Leon Maina

Posted by:

Leon Maina

Senior Financial Analyst


Remote job with geographical restriction Full time KSh45,000 - KSh60,000 per month Customer Service / Support
Description

Job Purpose

The Customer Service/Administration Officer will be responsible for ensuring continuous customer engagement and satisfaction and handling day-to-day administrative activities of the business.

 

Duties and Responsibilities

  • Guide and lead the team members to deliver products & services that meet and exceed customers' requirements.
  • Ensure customers are satisfied with the company's service and maintain a strong working relationship.
  • Handle clients throughout the implementation life-cycle accurately and promptly.
  • Working with the management team in making some of the business decisions.
  • Support the sales team in business acquisitions (telesales), planning, retention, and management.
  • Develop and update client and administrative-related reports.
  • Handle office tasks, such as filing,  answering emails and phone calls, and data entry.
  • Handle the contracting process and maintain keep them up to date.
  • Identify and resolve customer-related issues in an appropriate manner.
  • Plan, order, and maintain officer supplies.
  • Any other duties as assigned by the management.

 

Requirements

  • At least 2 years of experience of experience in customer service and administration 
  • Good business acumen.
  • Strong communication and interpersonal skills
  • Strong negotiation ability
  • Analytic ability.
  • Good problem-solving.
  • Should be highly organized.
  • Working knowledge of computer applications and emails.


 


More jobs from Leon Maina
Professionals who compete with you

A. K. Affinity: 29%

Journalism graduate with skills in communication, computer applications, and problem-solving.

L. P. Affinity: 55%

Operations manager with experience in customer service and logistics. Strong organizational skills and client relations experience.

T. O. Affinity: 55%

Finance and Economics professional with strong customer service and administrative skills, currently working as an Eyewear Consultant.

J. A. Affinity: 56%

Recent graduate, experienced in tutoring and volunteering. Skilled in communication, problem-solving, and first aid. Adept in fast-paced environments.

B. T. Affinity: 75%

Flexible, reliable, and self-motivated professional with experience in customer service and administration, proficient in computer applications, and strong communication skills.

J. M. Affinity: 55%

Experienced in customer service and sales, with a focus on client satisfaction and operational management.