Grace Saddi

Vast experience in logistics, customer service, and air freight bookings and planning.

With over 9 years of professional experience in the logistics industry, I’m enthusiastic about analyzing & optimizing the transportation processes, building & setting up logistical flows, and planning & keeping up with short/long-term strategic and operational projects. 

I provide industry-leading customer service and support through processing orders accurately, maintaining visibility of shipments, and following up on delivery completion and/or delivery challenges in a timely manner. 

My proficiency and expertise in leadership will serve the everyday needs and demands of your organization as I possess the required skills and experiences to meet the demands of your organization.

My people skills and articulacy are all attributes of past jobs which required me to deal with clients directly. I enjoy a challenge and recognize the value of resourcefulness and teamwork in achieving goals and solving problems. I consider myself lively, energetic, proactive, and highly dedicated to maintaining high standards of service.

▶️ SPECIALTIES:
Logistics & Distribution
Supply Chain Planning 
Customer Relations
Diplomacy & Problem Resolution
System/Process Development & Improvement
Customer Service
Account Management

I am committed to bringing exceptional customer experience While contributing strong business and financial acumen, combined with an innovative and process improvement mindset.
 

• Documentations Coordinator | Airflo Ltd
• Built, reviewed and redefined the HCDA (horticultural crops development authority) certificate processing function within the department thereby for the first time making the project a revenue generating idea.
• Equipping and sharpening the supervisors by delegating, joint decision making, effective communication and giving and soliciting feedback. This created ownership and engagement among the supervisors as this trickled down to their direct reports.
• Reevaluated leave liability report to ensure that the entire team of 51 had aligned their days for the whole year with the HR leave requirements and achieved 100% success in under a month.
• Improved cross-departmental collaboration with OKAM (Operation Key Account Managers) and operations departments. This sharing of information has been instrumental in building team work and trust and ultimately fostering team spirit.
• Redefined the scope of my new role as a coordinator by requesting the platform and space to initiate changes and run with matters arising the best way possible before requesting for intervention from management.
• Initiated a better working relationship with my peer that helped us both to work better as a team in achieving tasks and goals.

• Documentations Supervisor | Airflo Ltd
• Trained and prepared a relatively young team of new staff for integration, improved our functions and performance to a level where it mirrored that of our more experienced colleagues at Panalpina.
• Came up with a working system for the daily tasks and functions of the new team of 12 that improved workflow and the handover process while significantly reducing margin of errors in our documentation process by 90%.
• Developed SOPs and KPIs for the team and implemented the same for purposes of appraisals. This helped to better structure the biannual performance appraisals to the job description of the team.
• Successfully ran the e-docs performance report project for electronic filing of export compliance documents and managed to improve numbers from an average of 55% filed daily to 95% -100% filed daily.
• Streamlined the s number project that helped us to correctly tag and identify individual cargo stored in our warehouse which was key during influx in deliveries when the season was at its peak. This reduced errors by 95% in the whole function and process of good acceptance and identification.

Key Contributions & Results:

• Receiving Customer orders and instructions and distributing information via email to the correct agencies to prepare documentation for cargo tankers. 
• Reviewing documents to ensure all were finalized and issuing accurate information according to the individual discharge port requirements.
• Planning and confirming with operations the shipment delivery, Plant Health Inspection and QC status and prioritizing the tasks to their team to ensure the efficient completion of the documentation process they are currently supervising is carried out within set time lines.
• Planning and confirming the accuracy of all the necessary shipment documents at the various stages of documentation; acceptance, registration, preparation and processing as well as shipment manifesting, production of the HAWB, Customs entry registration, Pallet build up and MAWBs.
• Ensuring that all shipment flight documents (AWB, Manifests. Weight Docket) corresponds with the actual pallet/ULD weights and communicates the same with Operations, the airline and/or their GHA to ensure the completion is carried out within set time lines.
• Providing excellent customer service by directly communicating via E-mail or phone and taking on lead specialist duties and minor management roles.
• Corresponding with the customs agent, and other procedures, to clear shipments for forwarding.
• Maintaining interactions with Carriers, Customers, and Agents, as well as responding to their inquiries.

Key Contributions & Results: 

• Spearheaded gathering information about the shipment and paperwork from consignees and agents.
• Coordinated with trucking companies to obtain additional information about shipments, issues encountered during transit.
• Led operations on Plant Health Inspection and QC status, and prioritizing tasks to ensure that deadlines are met.
• Detail checked on integrity and accuracy of all the necessary shipment documents at the various stages of documentation; acceptance, registration, preparation and processing as well as shipment manifesting, cutting the HAWB and MAWBs.
• Ensured all shipment flight documents (AWB, Manifests) tally with the actual pallet/ULD weights, communicates the same with Operations and the airline and/or their GHA to ensure their deadlines were met.
• Coordinated all aspects of the shipping process, including timely document delivery and full compliance of export paperwork.
• Oversaw prompt and error free submission of documents to Customs and liaising with KRA, KEPHIS,HCDA ,Kentrade and other Authorities.

Key Contributions & Results: 

• Handled mail communication with airlines staff and other third parties in regard to nominated/ consigned cargos.

• Maintained, safeguarded and archived documents and records of procurement and disposal activities for the required period.
• Quoted rates to the client with the best liner options and met their rate indication and service request.
• Coordinated with shipping lines / Airlines / customers to book and arranged export shipments.
• Provided timely solutions to customer queries & updated them with regards to their shipment queries.

Key Contributions & Results: 

• Drafted official notifications to inform clients of any vessel, date, operational changes.
• Led the team in terms of service requests closed and contributed to the success of the department in achieving and exceeding KPIs over other global offices.
• Answered clients’ queries regarding their bookings, requests and vessel schedules via emails and over the phone.
• Run reports and sent notifications to clients with regards to vessel delays and advances.
• Provided support and resolution for customer queries received via telephone / e-mail as per defined SLAs and quality parameters. 
• Conducted proper follow-up on shipments and communicated with all parties by phone and email.
• Liaised with various internal and external stakeholders to facilitate exchange of information between customers and the organization and to provide resolution to customer queries and requests. 

• Diploma in Supply chain and Logistics, Management University of Africa 2022 -2023
• Diploma in Interior Design, Buruburu Institute of Fine Art, 2008 - 2010.

• IATA Perishable Cargo Regulations Course, awarded June 2017
• Dangerous Goods Regulations Category 8 Course, awarded June 2017.