Grace Wanjiku

I am sales specialist at Avanzar Liqour Store for the past one year making significant inroads into new territories with our products.

With over ten years of experience as a top sales performer,i have specialised in offering excellent customer focus and service delivery.

I am results-driven,which means i always have goals i am striving to achieve.For example,i was part of a team that helped the company achieve record sales for a new product launch.And that's what am passionate about.

I am looking for an opportunity to apply my high energy and positive attitude along with my customer service expertise skills to a company that offers the best world class service like yours.

WORK EXPERIENCE 

Sales assistant manager(Nov 2022-Present

Company:Avanzar Liqour Store

• Assisting customers with the purchase
• Managing customers accounts to secure customers' sastifaction and repeat business.
• Retaining excellent client sastifaction ratings through outstanding service
• Supporting the manager in her duties and ensure the store is safe and compliant each day.
• Managing customers expectations,dealing with suppliers and being the first point of contact for the staff who worked on the shop floor.

Sales Representative(Jan 2020-Sept 2022)

Company:Resol Ventures Ltd

• Assisted customers with prompt and polite support  in-person and via telephone.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about products and services,helped locate merchandise and promoted key items.
• Identified and resolved customers complaints as and when they came up
• Provided administrative support to the company i.e managing diary,taking care of incoming posts and parcels,answering customers emails and managing the office supplies inventory.
• Performed other related duties for the purpose of ensuring the efficacy of the company was met.

Education:

Wagemar Institute of Computer studies (Feb 2008-April 2008)-Computer packages 

Wandumbi Secondary School(2004-2007)

Kenya Certificate of Secondary Education