
Grace Wanjiku
Customer Service / Support
About Grace Wanjiku:
I am sales specialist at Avanzar Liqour Store for the past one year making significant inroads into new territories with our products.
With over ten years of experience as a top sales performer,i have specialised in offering excellent customer focus and service delivery.
I am results-driven,which means i always have goals i am striving to achieve.For example,i was part of a team that helped the company achieve record sales for a new product launch.And that's what am passionate about.
I am looking for an opportunity to apply my high energy and positive attitude along with my customer service expertise skills to a company that offers the best world class service like yours.
Experience
WORK EXPERIENCE
Sales assistant manager(Nov 2022-Present
Company:Avanzar Liqour Store
- Assisting customers with the purchase
- Managing customers accounts to secure customers' sastifaction and repeat business.
- Retaining excellent client sastifaction ratings through outstanding service
- Supporting the manager in her duties and ensure the store is safe and compliant each day.
- Managing customers expectations,dealing with suppliers and being the first point of contact for the staff who worked on the shop floor.
Sales Representative(Jan 2020-Sept 2022)
Company:Resol Ventures Ltd
- Assisted customers with prompt and polite support in-person and via telephone.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about products and services,helped locate merchandise and promoted key items.
- Identified and resolved customers complaints as and when they came up
- Provided administrative support to the company i.e managing diary,taking care of incoming posts and parcels,answering customers emails and managing the office supplies inventory.
- Performed other related duties for the purpose of ensuring the efficacy of the company was met.
Education
Education:
Wagemar Institute of Computer studies (Feb 2008-April 2008)-Computer packages
Wandumbi Secondary School(2004-2007)
Kenya Certificate of Secondary Education
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