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    Customer Success Manager at - Nairobi, Kenya - Ezra

    Ezra
    Ezra Nairobi, Kenya

    Found in: beBee S2 KE - 1 hour ago

    Default job background
    Full time
    Description

    Ezra is a financial technology company that partners with banks, MNOs, utility companies and e-commerce platforms to deliver easy and rapid credit solutions in emerging and financially underserved markets.

    Context of the role

    As Regional Account Manager you will be responsible for forming deep relationships with your key accounts, being their trusted advisor to our products and services.

    Using this relationship you will provide a world class customer experience for your accounts, driving revenue growth through cross and up-sell opportunities,


    Reporting to the Head of Customer Success Manager, this role will be based in Nairobi and will oversee the servicing of Ezra' partners base in the East Africa Region.

    The ideal candidate should be independent, possess a high level of initiative and handle concerns/issues received from partners seriously in order to build trust and win additional corridors through effective account management.

    This role requires a strategic thinker with excellent project management skills with the ability to lead and manage time-sensitive, cross-functional initiatives in a fast-paced, highly entrepreneurial environment with little supervision
    Key responsibilities

    Develop account plans and strategies and execute on them to retain and increase revenue and market share within your accounts
    Continually drive revenue within accounts through cross and up sell opportunities
    Be an advocate for their business, help the company to understand their demands/needs
    Monitor the market and competitor activities
    Work closely with multiple internal functions (e.g. product, sales, compliance, solution delivery and operations) to improve our product and service
    Ensure excellent communication and internal coordination to roll-out new services taking into factors of market specificity (regulation, competition etc.),
    Full ownership of customer requests and exploring new opportunities to add value
    Regular reporting on sales activities, opportunities, threats, project progress etc
    Drive solutions-orientated efforts that address the customer situation
    Be a trusted partner to your key accounts, ensuring account retention, contractual health, well-being and maximum satisfaction of clients

    What we are looking for

    ~10 years' experience with exposure to FinTech/Payments domains
    Proven track record in successful account management, building accounts and increasing revenues
    Bi-lingual; English and local languages
    Driven, flexible, self-motivated, go-getter, able to accept change and with the ability to work at pace in a rapidly growing and changing environment
    Results-oriented with great skills in communication, organization and negotiation
    Multi-tasking and coordination
    Excellent presentation skills
    Ability to converse with stakeholders of all levels, from C-level to business operations
    Effective influencing, persuasive and negotiation skills
    Approximate travel frequency of 50%
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