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    Sales and Customer Success Executive at - Nairobi, Kenya - Indepth Research Services (IRES)

    Indepth Research Services (IRES)
    Indepth Research Services (IRES) Nairobi, Kenya

    3 days ago

    Default job background
    Full time
    Description
    Indepth Research Services (IRES) is an international training and consultancy organization with its head office in Nairobi, Kenya. IRES offers a comprehensive portfolio of technical training and education services designed for individuals, and organizations working in the agriculture; climate change and environment; disaster management; education; food and nutrition; health; humanitarian relief; logistics and telecommunication; recovery and reconstruction; safety and security; water sanitation and hygiene sectors
    Job Summary

    As a Sales and Customer Success Executive at Oplos Marketing and Media, you will play a pivotal role in driving business growth and expanding our client portfolio.

    You will be responsible for identifying new business opportunities, cultivating relationships with potential clients, and developing strategic partnerships to enhance our market presence.

    The ideal candidate will have a proven track record of sales success, excellent communication skills, and a deep understanding of the application of sales and marketing skills and technologies in various industries.

    You will do this through a variety of activities including developing modern and competitive training programs within the industry, selling the programs, proposal development, and assisting in the delivery of strategic projects within the company among others.


    Key responsibilities:

    Sales and Business Development:
    Identify opportunities for business growth and create marketing strategies based on those opportunities to meet and exceed revenue goals
    Develop and maintain a robust sales pipeline through proactive outreach and networking.
    Achieve and exceed sales targets through effective sales strategies.


    Client Relationship Management:
    Act as the primary point of contact for clients, understanding their training needs and requirements.

    Relationships building with our current and past clients, cross-selling, reselling, and upselling, through networking, cold calling, and other outreach activities.

    Address client inquiries promptly and provide relevant information about our training and Consultancy services.


    Customer Success:
    Ensure the onboarding of new clients and provide guidance on available training programs.
    Proactively engage with clients to understand their ongoing needs and challenges, offering tailored solutions for continuous success.

    Monitor client satisfaction and act as a liaison between clients and internal teams to ensure effective communication and issue resolution.


    Sales Presentations and Proposals:

    Prepare and deliver compelling sales presentations to showcase the benefits of our Sales and Marketing trainings and consultancy services.

    Develop detailed proposals outlining customized solutions, pricing structures, and terms.


    Market Research and Analysis:
    Conduct Sales and Marketing research to identify industry trends, competitor activity, and potential opportunities.
    Analyse customer feedback and market trends to adapt sales and customer success strategies

    Qualifications and Experience

    Bachelor's degree in Sales and Marketing.
    Experience in selling training programs, seminars/events, and consultancy services.
    Strong understanding of marketing principles and digital media trends.
    Ability to learn about products and services and describe/explain them to prospects
    Excellent communication, negotiation, and presentation skills.
    Ability to work independently and collaboratively in a fast-paced environment.
    Results-driven mindset with a focus on achieving and exceeding targets.
    Masterly of English with Clear Communication Skills
    Advanced skills in CRM software, PowerPoint, and Excel.
    Proven track record of successfully meeting sales quota preferably over the phone.
    Problem-solving aptitude with a focus on delivering value and driving results.
    Capacity to analyze data, identify patterns, and make data-driven decisions.
    Capability in training and trust-building.
    A self-starter with a passion for innovation, creativity, and delivering exceptional customer experiences
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