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Billing Support Engineer - Nairobi, Kenya - Ericsson kenya
Description
ABOUT THE COMPANY
We are a world leader in the rapidly changing environment of communications technology – providing equipment, software and services to enable transformation through mobility.
JOB SUMMARY
You will bringEducation: Bachelor's degrees in telecommunication engineering or related university degree.Min years of experience: 5+ YearsDomain-experience: BSS, Billing BSCS systemDelivering results & meeting customer expectationsGood Troubleshooting & fault Isolation skillsPresentation & communication skill
RESPONSIBILITIES
Handle customer issues (Normal CSR work)Handling Emergency cases and fault Isolation for the customerHandle dedicated support & Software Update Management (SUM).
REQUIRED SKILLS
Database administration, IT equipment installation and configuration, IT support, Troubleshooting
REQUIRED EDUCATION
Bachelor's degree