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    Billing Support Engineer - Nairobi, Kenya - Ericsson kenya

    Ericsson kenya
    Ericsson kenya Nairobi, Kenya

    20 hours ago

    Default job background
    Full time
    Description

    ABOUT THE COMPANY

    We are a world leader in the rapidly changing environment of communications technology – providing equipment, software and services to enable transformation through mobility.

    JOB SUMMARY

    You will bringEducation: Bachelor's degrees in telecommunication engineering or related university degree.Min years of experience: 5+ YearsDomain-experience: BSS, Billing BSCS systemDelivering results & meeting customer expectationsGood Troubleshooting & fault Isolation skillsPresentation & communication skill

    RESPONSIBILITIES

    Handle customer issues (Normal CSR work)Handling Emergency cases and fault Isolation for the customerHandle dedicated support & Software Update Management (SUM).

    REQUIRED SKILLS

    Database administration, IT equipment installation and configuration, IT support, Troubleshooting

    REQUIRED EDUCATION

    Bachelor's degree


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