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    QA and Support Engineer at - Nairobi, Kenya - Pezesha

    Pezesha
    Pezesha Nairobi, Kenya

    1 week ago

    Default job background
    Full time
    Description
    Pezesha, has created a holistic financial marketplace for MSMEs.

    By offering lending, financial education, and debt counselling to borrowers, plus a proprietary credit scoring system to vet MSMEs without a credit history, derisking lending to SMEs.

    Lower Risks bring commercial banks and capital providers onto Pezesha platform. As a collaborative structure, Pezesha is helping to tackle the $19 Billion financing gap for SMEs.

    Summary
    We are seeking a highly skilled QA Developer and support engineer at Pezesha.

    As a full-time candidate in this role, you will play a crucial role in ensuring the quality and reliability of our fintech products while also providing comprehensive technical support to both internal and external stakeholders.

    This position requires a blend of technical expertise, problem solving skills and a customer-centric mindset.

    Responsibilities:
    Quality Assurance

    Develop and execute comprehensive test plans and test cases to ensure the quality and reliability of Pezesha's products.
    Conduct both manual and automated tests to identify bugs and any areas of improvement.

    Collaborate closely with the development team to communicate identified bugs and issues and also ensure that they are resolved in a timely manner.

    Continuously refine and automate the QA process to enhance efficiency.

    Technical Support

    Serve as the primary point of contact for both internal and external teams seeking technical assistance and support.
    Investigate, troubleshoot and resolve technical issues reported in a timely manner.

    Provide clear and concise instructions to users for problem resolution or escalation to the appropriate team member for resolution.

    Document support processes, procedures and troubleshooting steps to facilitate knowledge transfer within the team and also ensure a structured support system.

    Cross-functional Collaboration

    Collaborate with Product managers, developers and other stakeholders to ensure a seamless integration of the best QA processes into the software development life cycle.

    Work closely with customer facing teams to identify user feedback and incorporate user insights into product enhancement efforts.

    Act as a bridge between technical and non-technical teams, facilitating clear communication and understanding of technical issues and solutions.

    Continuous improvement

    Stay up to date with latest industry trends, best practices and emerging technologies in QA and technical support.
    Proactively identify opportunities for improvement, automation and optimization of QA and support processes.
    Contribute to a culture of continuous learning and improvement within the support and QA teams.


    Qualifications:
    Bachelor's degree in Computer Science or a related field.
    Proven experience in software quality assurance, testing methodologies and test automation tools.
    Strong proficiency in programming languages such as Java, PHP, Javascript or Python.
    Experience in software development life cycle (SDLC) processes and agile methodologies.
    Excellent problem solving skills and attention to detail.
    Strong analytical skills and the ability to assess complex technical issues, identify root causes, and develop effective solutions.

    Excellent communication and interpersonal skills, with the ability to effectively engage with diverse stakeholders at all levels of the organization.

    Proactive mindset with a commitment to continuous learning and professional development in the field of QA and support.

    Added advantage:
    Human centred design and Design Thinking
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