-
Support Engineer at
4 days ago
SportPesa Nairobi, Kenya Full timeSportPesa, is a Kenya-based sports betting website owned and operated by Pevans East Africa Limited. The website is licensed by the BCLB (Betting Control and Licensing Board of Kenya) under the Betting, Lotteries and Gaming Act. · Duties and Responsibilities · Manage Internal Sys ...
-
STTA Support Engineer
1 week ago
RTI International Nairobi, Kenya Full timeABOUT THE COMPANY · RTI International is an independent, nonprofit research institute dedicated to improving the human condition. Clients rely on us to answer questions that demand an objective and multidisciplinary approach—one that integrates expertise across the social and lab ...
-
Cloud Support Engineer
2 days ago
Amazon Nairobi, Kenya Full timeWe embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. · WHAT CAN YOU EXPECT FROM A LIFE AT AWS? · Each day will bring new and exciting challenges on ...
-
Billing Support Engineer at
1 day ago
Ericsson Nairobi, Kenya Full timeEricsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world's mobile traffic passes through Ericsson networks · Summ ...
-
Billing Support Engineer at
1 day ago
Ericsson Nairobi, Kenya Full timeEricsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world's mobile traffic passes through Ericsson networks. · Abo ...
-
Billing Support Engineer
1 day ago
Ericsson kenya Nairobi, Kenya Full timeABOUT THE COMPANY · We are a world leader in the rapidly changing environment of communications technology – providing equipment, software and services to enable transformation through mobility. · JOB SUMMARY · You will bringEducation: Bachelor's degrees in telecommunication engi ...
-
Cloud Support Engineer
4 days ago
Amazon Nairobi, Kenya Full timeWe embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. · Preferred Qualifications · BASIC EXPERIENCE/SKILLS · Good depth of understanding in Hadoop Ad ...
-
Billing Support Engineer at
1 week ago
Ericsson Nairobi, Kenya Full timeEricsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. · Summary · The Support Engineer typically interacts with customer technical staff, operation managers, service engineers and other groups within the Service Deliv ...
-
Software Support Engineer at
4 days ago
Compulynx Ltd Nairobi, Kenya Full timeCompuLynx was founded in 1994 by Sailesh and Mehul Savani in Nairobi, Kenya. The company eventually expanded into Mombasa and Kisumu and into Uganda, Tanzania and the Middle East. CompuLynx has over 160 employees. · Software Support Engineer duties and responsibilities · Provide ...
-
Charging Support Engineer
1 week ago
Ericsson kenya Nairobi, Kenya Full timeABOUT THE COMPANY · We are a world leader in the rapidly changing environment of communications technology – providing equipment, software and services to enable transformation through mobility. · JOB SUMMARY · To be successful in the role you must have: · • Education: Bachelor's ...
-
Sales Support Engineer at
6 hours ago
Wartsila Eastern Africa Ltd Nairobi, Kenya Full timeWärtsilä Eastern Africa Limited was established in August 1997 to market and sell power plants and marine Engines in the Eastern Africa Region. (Kenya, Tanzania, Uganda, Eritrea, Rwanda, Seychelles, Ethiopia, Burundi, Republic of Sudan and Republic of South Sudan). · What are you ...
-
QA and Support Engineer at
1 day ago
Pezesha Nairobi, Kenya Full timePezesha, has created a holistic financial marketplace for MSMEs. By offering lending, financial education, and debt counselling to borrowers, plus a proprietary credit scoring system to vet MSMEs without a credit history, derisking lending to SMEs. Lower Risks bring commercial ba ...
-
Cloud Support Engineer
1 day ago
Amazon Nairobi, Kenya Full timeWe embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. · BASIC QUALIFICATIONS · Containers: includes all AWS services that supports containers' creati ...
-
Application Support Engineer, Insurance
1 day ago
KCB Bank Kenya Nairobi, Kenya Full timeKenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya - incorporated with effect from January 1, and all KCB's regional uni ...
-
Regional Support Core Network Engineer at
1 week ago
Safaricom Kenya Nairobi, Kenya Full timeSafaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-ad ...
-
Onsite Network Security Support Engineer at
4 days ago
NTT Ltd Nairobi, Kenya Full timeNTT Ltd. is a leading, global technology services company. In a constantly evolving world, technology doesn't stand still. And nor do we. Every wave of change is an opportunity to transform your business today, so you can reshape the outcomes of tomorrow. As a global technology s ...
-
SAFARICOM Nairobi, Kenya Full timeABOUT THE COMPANY · Safaricom, Ltd is a leading mobile network operator in Kenya. It was formed in 1997 as a fully owned subsidiary of Telkom Kenya. In May 2000, Vodafone Group Plc of the United Kingdom acquired a 40% stake and management responsibility for the company. Safaricom ...
-
NTT Ltd Nairobi, Kenya Full timeNTT Ltd. is a leading, global technology services company. In a constantly evolving world, technology doesn't stand still. And nor do we. Every wave of change is an opportunity to transform your business today, so you can reshape the outcomes of tomorrow. As a global technology s ...
-
Project Engineer
3 days ago
BURN Manufacturing Nairobi, Kenya Full timeBURN designs, manufactures, and distributes aspirational fuel-efficient cooking products that save lives and forests in the developing world.BURN has revolutionized the global cookstove sector by proving the business case for selling a high quality, locally manufactured and unsub ...
-
Senior Services Engineer at
1 day ago
Workforce Africa Nairobi, Kenya Full timeWorkforce Africa is a HR solutions provider dedicated in the provision of Human Resource Management services across Africa. Our MISSION is to deliver Business Growth by leveraging on Talent. · Responsibilities · Design, implement, and support Cloud Solutions, including Google Wo ...
Cloud Support Engineer - Nairobi, Kenya - Amazon
Description
We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one.Summary
Every day will bring new and exciting challenges on the job while you:
Learn and use groundbreaking technologies.
Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
Interact with leading engineers around the world.
Partner with Amazon Web Services teams to help reproduce and resolve customer issues.
Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
Drive customer communication during critical events.Drive projects that improve support-related processes and our customers' technical support experience.
Write tutorials, how-to videos, and other technical articles for the developer community.
Work on critical, highly complex customer problems that may span multiple AWS services.
WHY AWS SUPPORT?
First and foremost this is a customer support role – in The Cloud.
On a typical day, a Support Engineer will be primarily responsible for solving customer's cases through a variety of customer contact channels which include telephone, email, and web/live chat.
You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.
Career development:
We promote advancement opportunities across the organization to help you meet your career goals.
Training:
We have training programs to help you develop the skills required to be successful in your role.
We hire smart people who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven't been exposed to yet.
Support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events.
We are open to hiring candidates to work out of one of the following locations:Nairobi, KEN
Requirements
Basic Qualifications
BASIC QUALIFICATIONS
Containers:
includes all AWS services that supports containers' creation and orchestration services, such as Elastic Container Service and Elastic Kubernetes Service.
To qualify for this role, you should have the following experience:Knowledge/experience in administration and troubleshooting for two (2) or more of the following:
DevOps/Deployment
Orchestration Management
Configuration Management
Knowledge/experience in continuous integration technology (e.g. Chef, Puppet, Docker, Jenkins, Ansible, or related tools).
Preferred Qualifications
PREFERRED QUALIFICATIONS
2 to 4 years of relevant experience
One or more Web and Application Server technologies (e.g. Apache HTTPD, Apache Tomcat, Nginx, Glassfish, JBoss, Puma, Passenger, IIS).
Scripting or development experience using Python, , PowerShell or C# (.NET), Ruby, Golang.
Understand the complete deployment lifecycle from design, build, test, deploy.
Experience with Kubernetes or containerization technologies
Understanding of hypervisor/virtualization and containerization
Experience with System Administration with Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and associated technologies (Active Directory, Exchange).
Experience in Networking technologies including DNS, TCP/IP, SSL, DHCP and Load Balancing.Experience with Network troubleshooting tools (telnet, test-netconnection, tracert, tracetcp, iperf, ntttcp, dig, and packet capture tools).
Experience with programming/scripting (Batch, VB, PowerShell, Java, C#, Chef, Perl, Ruby and/or PHP).
Strong analysis and troubleshooting skills and experience.
Experience managing full application stacks from the OS up through custom applications.
Exposure to Virtualization (Hyper-V, VMware, Xen).
Good understanding of distributed computing environments.
Exposure to security concepts/best practices.
Knowledge of storage technologies.
Experience with Cloud services and Cloud deployments