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Charging Support Engineer - Nairobi, Kenya - Ericsson kenya
Description
ABOUT THE COMPANY
We are a world leader in the rapidly changing environment of communications technology – providing equipment, software and services to enable transformation through mobility.
JOB SUMMARY
To be successful in the role you must have:
• Education: Bachelor's degrees in telecommunication engineering or related university degree.
• Min years of experience: 2+ Years
• Domain experience: BSS, Charging System
• Delivering results & meeting customer expectations
• Good Troubleshooting & fault Isolation skills
• Delivering results & meeting customer expectations
• Presentation & communication skillAdditional Requirements:
• Very good knowledge in SDP/AIR/NGCRS/NGVS/OCC/CCN/EDA/EM.
• Should able do tracing and sophisticated logs analysis for BSS applications, RedHat, Linux System Administration, Virtualization, Scripting or SQL, Oracle and other related platforms.
• Very good knowledge in RedHat Linux RHEL.
• Good knowledge in VMware hypervisor, Kubernetes & Docker.
• Past experience with Ericsson will be preferred.
• Linux (bash scripting, installation & networking).
• SQL & Oracle DB (is a plus).
RESPONSIBILITIES
• Handle customer issues (Normal CSR work)
• Handling Emergency cases and fault Isolation for the customer
• Handle dedicated support
• Handle Software Update Management (SUM)
REQUIRED SKILLS
Database administration, IT equipment installation and configuration, IT support, Troubleshooting
REQUIRED EDUCATION
Bachelor's degree