Charles Mutiso

I am an analytical and proactive technology administrator familiar with various successful business processes. I am adept at designing and packaging eye-catching products, identifying customer needs, developing improvement plans, and working with colleagues to bring positive change to my workplace. My experience in customer support, software & hardware support, team integration, data analysis, and creating progressive improvement methodologies are my pillars for isolating operational gaps while generating increased individual and collective productivity.

I have extensive hands-on knowledge system administration, networking, computer software, hardware, and databases, along with knowledge of Microsoft suite, and various other computer programs.

As the ICT operations Manager  mediamax network limited led crucial projects that sought to fix operational best practicesThese included:

• Holistic Migration of archives, servers, back-ups and built a data Centre.
• Project: Configuring, training, Integrating, documentation, and Migration of Mediamax Radio services from different legacy systems to a single system with minimal service disruption
• Eliminated reliance on 3rd party support by 30% through capacity building and initiating a detailed handover of services from providers
•  I did Smooth & Successful Migration of staff to Microsoft office 365. 

Key roles

1. I was In-Charge of debugging, Maintenance, and Troubleshooting Information Systems and Technology.
2. Service Level management between the ICT, service providers, and other functions within the business
3. Designing and packaging technology products and services 
4. Identification and Procurement of technical resources 
5. Support and monitoring of all business channels. 
6. Business Continuity plan via backups and redundant workflows.
7. Supporting MS dynamics NAV ERP, HRMS, and Sage ERP.
8. Supporting Projects (New implementations, Migrations & documentation)
9. Developing the Disaster Recovery Plan
10. Reporting and advising management on the status of the ICT policy and recommending best-in-class solutions at meetings

I have a bachelor's degree in telecommunication and 12 years of hands-on experience in product IT operations.