ALLAN AMUNGA

I am an enthusiastic, hardworking gentleman with a professional background in Purchasing and Supplies Management and Project Management plus work experience as a Customer Retention Officer. I pride myself on my ability to adapt quickly to changing conditions and use my initiative to respond to new challenges. Experience gained in education and work opportunities has taught me valuable organization and time management skills. I am goal oriented, can work in a demanding environment without any supervision and I am comfortable working with both my peers and superiors. 

EMPLOYMENT HISTORY

Jan 2021- To Date: Customer Retention Officer, Safaricom Limited

My responsibilities include:

• Achieved 100% response time to customers’ needs and questions.
• Analyzed customer behaviors and complaints and suggested the most amicable solutions. 
• Proposed solutions to the sales team on how to retain customers.
• Presenting real time customer behavior reports.
• Building positive relationships with customers and business associates.
• Developing aggressive retention strategies based on customer feedback.
• With my strong Contract negotiating skills, I managed to renew 20% of existing contracts,

Jun 2016 – Dec 2020:  Customer Experience Executive, Safaricom Limited.

My responsibilities included:

• Manage large amounts of inbound and outbound calls in a timely manner.
• Upselling of products 
• Generating sales leads through product education to customers.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Meet personal/customer service team sales targets and call handling quotas.
• Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.

July 2014 – May  2016: Procurement Officer, Steadfast Limited

My responsibilities included:

• Collaborated with other departments and stakeholders to identify and maintain resources needed to establish and provide an effective supply chain.
• Established performance metrics for measurement, comparison, or evaluation of factors affecting the supply chain.
• Developed and maintained detailed inventories of materials and supplies located in the company, at sites, and in the factory.
• Maintained required quantity of supplies and materials to optimize production.
• Developed policies to increase efficiency throughout the supply chain while ensuring quality and safety; implements subsequent changes to processes.
• Identified optimal shipment and transportation routes with attention to consolidation of warehousing and distribution.
• Assesses the need for material-handling equipment and staffing; makes recommendations to ensure efficient loading, unloading, movement, and storage of materials.
• Negotiated prices for raw material and delivery with suppliers, vendors, and/or shipping companies.
• Participates as an advisory member of the product development team, providing information and guidance on availability and cost of supplies and materials.
• Monitored the performance of suppliers, assessing their ability to meet quality and delivery requirements; identifies and qualifies new suppliers in collaboration with other departments.

Jan 2013 – June 2013 : Finance Officer, Supreme Group Afghanistan 

My responsibilities included:

• Maintain financial records, entering accurate information into the spreadsheet to make reports for transactions made.
• Make the necessary calculations to compute bills and charges, providing this information to clients via email or mailed bills and maintaining working knowledge of bills to answer any questions clients have.
• Complete administrative responsibilities, filling out forms correctly and quickly and submitting them at the end of each working day.
• Daily Finance management inventory system data entry 

June 2013-June 2014: Fuel Operator, Supreme Fuels, Kandahar and KRDC Afghanistan

My responsibilities included:

• Received samples and conducted test IAW ASTM test methods. 
• Conducted site inspections to ensure equipment was in required state to meet quality objectives as per the requirements of the facility checklist daily/weekly/monthly checks 
• Applied principles of OSHA & EPRA regulations for possible violations of environmental control regulations. In addition to performing preventive maintenance and calibration on laboratory equipment ensuring compliance.
• Conducted refueling of aircraft in accordance with Safety, Fire, EPA, Army, IATA and SOP Standards.
• Directed helicopters to points using proper hand signals in addition, hot refueled helicopters ensuring to follow all safety procedures.
• Monitored and maintained amount of fuel in bladders of FARP fuel storage. Ensured usage calculations, service times and amount for bladder fillings were maintained and forms completed. 
• Coordinated with COR, about scheduling, coordinating, and performing maintenance, providing supplies, and all aspects of fuel support.

EDUCATION

September 2019 – August 2023: Moi University

• A Bachelor’s degree in business management-Supply and Procurement Option 

January 2015-AUG 2017: Kenya Institute of Management 

• An intensive Higher Diploma in Project Management

Jan 2010 – Dec 2011: Nairobi Aviation College

• Diploma in Purchasing and Supplies

Jan 2005-Dec 2008-Emusire High School

• Award – Kenya Certificate of Secondary Education (KCSE C Minus)