Michelle Mutinda

Am a certified customer service professional with more than 2 years experience, with excellent communication skills and interpersonal skills to achieve customer satisfaction.

I have been in customer service field for more than two years, attending to customers problems and offering first call resolution to give customers satisfaction

Offering further assistance and equipping customers with knowledge about the organisation products and any new updates

Keeping customer record and reports in the system with total data integrity

Assisting high rate customers by being empathetic then giving them solutions 

The university of Nairobi (2018 upto date) 

Third year student taking Bcom finance option currently on differment

Generation Kenya (Aug 2021-Sept 2021) successfully completed a Certificate course in digital customer service.

Machakos Girls High school (2010-2013)

B-(57 points)