frank makau

IT Officer, Security ( surveillance ) & all computer related essentials support.

Employed at Red Dot distribution as NOC Engineer (Hardware)

• In charge of Hikvision customer experience and product support for 4 countries in Kenya, Tanzania, Uganda, and Zambia – Training (Product hardware and software solutions), installation support, diagnosis, and repairs (after-sales service)
• In charge of Company IT infrastructure across countries 8 of operation – software and hardware, employee laptop fault diagnosis, and repair infrastructure networking (software and hardware). Implementation of all IT-related tasks across the countries of operation.
• Online support to partners on product solutions for other countries and customer visits to partners for new product launches/introduction on technical specs and support

 : Employed at MIBM, as an IT support officer. Deploying new hardware, and server backups & evaluating new software (now working on NHIF EDMS and E-CLAIM system) and security risks, and repairing all IT-related essential

: Cliff Business Solutions doing network cabling and computer essentials.

 : Industrial attachment at NHIF (National hospital insurance fund) headquarters. Working in an IT technical office, dealing with all Computer essentials and EDMS project development.

• Business management and information technology; business management, financial accounts, database management, programming, and system Administration, etc.
• Microsoft 365 and Microsoft Azure operations.
• Networking, Computer repair and all IT related essentials. Like computer and printer repair.
• Fully experienced in providing and maintaining IT security across large networks.
• certified HACB and HCSA (CCTV and ACCESS CONTRAL operation)
• Computer operation: Microsoft word, excel, access, PowerPoint, quick book, internet and email and typing.