Brian Kibet

As an experienced professional with a diverse background in technical support, customer service, and data entry, I have developed a strong skill set that encompasses various facets of the industry. With a solid foundation in networking concepts and technologies, I excel as a NOC Engineer, proficient in network monitoring, troubleshooting, and maintaining network management systems.

I am adept at proactively monitoring and reporting outages, validating alarms, and ensuring accurate incident management. My ability to troubleshoot and resolve faults, both reported by clients and identified through proactive monitoring, has consistently contributed to the smooth operation of networks. I am experienced in managing network maintenance, coordinating with other departments and assigning field technicians as necessary.

In addition to my technical expertise, I possess exceptional customer service skills. I am skilled at addressing customer inquiries through multiple channels, such as phone, email, and chat, and providing prompt and professional resolutions. I have a proven track record of maintaining high levels of customer satisfaction by understanding their needs, empathizing with their concerns, and delivering appropriate solutions.

My attention to detail and proficiency in data entry have been honed through my experience as a Data Entry Specialist. I am meticulous in maintaining accurate records, entering and verifying data with a high level of accuracy, and identifying and correcting discrepancies to ensure data integrity. I have also contributed to streamlining data entry processes and improving efficiency within cross-functional teams.

Throughout my career, I have demonstrated strong problem-solving skills, the ability to communicate technical information effectively to both technical and non-technical audiences, and excellent multitasking and time management abilities. I am adaptable and flexible, thriving in dynamic work environments, and have a collaborative mindset, contributing to a positive team culture.

Furthermore, I understand the importance of documentation and professionalism in IT and customer support roles. I am proficient in documenting technical procedures, issues, resolutions, and customer interactions, and I consistently maintain a high level of professionalism in my interactions with customers, colleagues, and stakeholders.

Overall, I bring a comprehensive skill set, a strong work ethic, and a dedication to delivering exceptional service to every role I undertake. My technical expertise, customer service skills, attention to detail, and ability to adapt and collaborate make me a valuable asset in fast-paced and evolving work environments.

I have a diverse professional background with experience in technical support, customer service, and data entry roles. I have worked with reputable organizations where I have honed my skills and gained valuable experience.

In my role as a NOC Engineer/Customer Service Representative and Data Entry specialist at Airtel Kenya, I was responsible for proactive network monitoring, troubleshooting, and reporting of outages. I managed and maintained Network Management Systems/Servers such as GPON, SOLARWINDS, CACTI, and BaseN. I was also involved in validating alarms, reporting network uptime and availability, and raising trouble tickets. I ensured accurate incident management by raising precise tickets for all faults within stipulated SLAs. Additionally, I provided customer support through various channels, including phone, email, and chat, while maintaining accurate customer data in company databases.

During my time at ACCFIN East Africa, I served as a Customer Support Representative and Data Entry Specialist. My responsibilities included installing Sage ERP systems at client sites, customizing products and reports based on customer requirements, and staying up to date with the latest features and functionalities of Sage ERP and HR & Payroll. I conducted system demonstrations for potential clients and effectively managed client accounts. I also played a role in in-house software development and modification projects. In terms of data entry, I entered and verified data in company databases with a strong focus on accuracy. I reviewed and corrected discrepancies, prepared and analyzed reports, and collaborated with team members to streamline data entry processes and improve efficiency.

Before that, I gained valuable experience as an intern at the National Bank of Kenya. During my internship, I assisted in daily banking operations, conducted financial research and analysis, participated in customer service initiatives, supported the implementation of financial policies and procedures, and collaborated with cross-functional teams to contribute to the overall success of the bank. I also assisted with special projects, such as system upgrades and process improvements, and maintained a high level of professionalism in all my interactions.

In terms of education, I hold a Diploma of Science in Business Information Systems & Technology from Jomo Kenyatta University of Agriculture and Technology. I have also obtained certifications such as Ceragon Certified Rollout Professional [CCRP] for IP-20C and Ceragon Certified Rollout Professional [CCRP] for IP-20N.

Overall, my professional experience has provided me with a strong foundation in technical expertise, problem-solving, customer service, communication, attention to detail, multitasking, adaptability, teamwork, documentation, and professionalism. I am confident that my skills and experience make me a valuable asset in any dynamic work environment.

I have pursued education that has equipped me with the necessary knowledge and skills to excel in my professional career. I hold a Diploma of Science in Business Information Systems & Technology from Jomo Kenyatta University of Agriculture and Technology.

During my diploma program, I gained a comprehensive understanding of business information systems and technology. I developed proficiency in using the Microsoft Office Suite, which includes essential tools such as Word, Excel, and PowerPoint. These skills have allowed me to effectively manage and analyze data, create professional reports, and deliver impactful presentations.

In addition to my diploma, I have obtained certifications that demonstrate my expertise in specific areas. I am a Ceragon Certified Rollout Professional [CCRP] for IP-20C and IP-20N. These certifications have validated my knowledge and skills in working with Ceragon's IP-20C and IP-20N systems, which are essential for efficient network operations.

Furthermore, I have acquired a range of skills that are essential for success in my field. These skills include technical expertise in networking concepts, protocols, and technologies such as LAN, WAN, TCP/IP, DNS, DHCP, and VPN. I have hands-on experience in network monitoring, troubleshooting, and configuring network devices like routers, switches, firewalls, and servers.

I am a problem solver, adept at identifying, diagnosing, and resolving technical issues promptly and effectively. My strong customer service skills enable me to provide exceptional support and solutions to customers through various channels, ensuring their satisfaction and retention. I possess excellent communication skills, both verbal and written, allowing me to convey technical information clearly and concisely to diverse audiences.

Attention to detail is one of my strengths, particularly in data entry and management. I am meticulous in ensuring data accuracy and integrity, conducting thorough validation and verification processes. I am skilled in multitasking and time management, effectively prioritizing tasks and meeting deadlines.

Adaptability and flexibility are inherent qualities that enable me to thrive in dynamic work environments. I am a collaborative team player, capable of sharing knowledge, providing support, and contributing to a positive team culture. I understand the importance of documentation and maintain a high level of professionalism in all my interactions.

Overall, my education and skills have prepared me to excel in roles that require technical expertise, problem-solving abilities, customer service, communication, attention to detail, multitasking, adaptability, teamwork, and documentation. I am confident that my educational background and skills make me a valuable asset in the field.