Eliphaz kimathi

Kenya National Highways Authority (KeNHA) Assistant ICT officer April 2020 - Present My duties are as follows:  Installing and configuring computer hardware, software, systems, networks, printers and scanners.  Performing remote troubleshooting through diagnostic techniques and pertinent questions.  Maintaining the security of client computers and data by ensuring operating system updates and virus protection are installed as well as finding and eliminating malicious applications.  Responding in a timely manner to service issues and requests from colleagues.  Monitoring and maintaining computer systems and networks to preserve network integrity.  Creating equipment maintenance reports quarterly.
 Providing technical assistance and support to end-users with application, computer, desk phone, printer and basic network related issues following established policies, processes and procedures across the organization.  Working cohesively with fellow team members, management, escalation points, and vendors to ensure the right solutions are implemented and sustained.  Setting up user accounts for new employees.
 Providing feedback on processes and make recommendations on areas to improve.
 Maintaining technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting.  Executing repairs that are computer related as well as scheduling servicing and maintenance for the same.
 Serving as the first contact with customers who need technical assistance via the phone or email.  Resolving technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.  Develop and maintain knowledge of KeNHA computer systems and share this knowledge with colleagues to promote computing literacy and efficient use of technology as well as a high level of customer service.  Testing new technology.

COMPTIA N+ Computer Pride September 2023-Ongoing  COMPTIA CLOUD+ Alison April 2023  COMPTIA A+ Alison January 2022  CCENT ICND1 Geek-University.Com July 2019  CYBER SECURITY Netacad.Com July 2018  CISCO CCNA Ciscom Information Technology Center April 2018  Bachelor Of Business Information Technology (BBIT) JKUAT 2014-2018  Kenya Certificate Of Secondary Education Chuka High School 2010-2013