Angela Wangechi
Services provided: Customer Success , Customer Support Representatives , Customer support , Other Customer Experience & Tech Support , Virtual Assistance , Personal / Virtual Assistance , Support - Virtual Assistant Services
About Angela Wangechi:
My expertise, professionalism, and calmness make me an ideal hire. I am extremely passionate about high-quality service delivery; I’m a personable and bubbly person and would be honored to utilize my skills to contribute to growth, solve problems and drive success.
Experience
I am adaptable, allowing me to smoothly navigate and excel in evolving work environments. I am also highly resourceful, constantly discovering creative solutions to overcome challenges and accomplish objectives with maximum efficiency. I am highly motivated to exceed expectations and consistently deliver exceptional results.
In my previous position, I helped resolve a recurring complaint by analyzing reports & identifying a major process bottleneck, which led to a 70% reduction in the number of tickets for this issue. I also maintained a customer retention rate of 40% above the company average. I was also tasked with processing payments as well as refunds when need be. I can decipher what issues need to be escalated or not.
Education
Having studied communications at university definitely helps when it come to dealing with customer as well as clients, being able to assist them even when irate. Actively listening and being clear in succinct in message delivery is strong qualities i possess
Professionals who compete with Angela
Professionals offering similar services to those of Angela Wangechi
Professionals in the same Customer Service / Support sector as Angela Wangechi
Professionales offering Customer Success services
Professionales offering Customer Support Representatives services
Professionales offering Customer support services
Professionales offering Other Customer Experience & Tech Support services
Professionales offering Virtual Assistance services
Professionales offering Personal / Virtual Assistance services
Professionales offering Support - Virtual Assistant Services services
Professionals from different sectors near Thika, Nairobi Area
Other users who are called Angela
Jobs near Thika, Nairobi Area
-
Reservation Officer at
Found in: beBee S2 KE - 1 week ago
Micato Safaris Nairobi, Kenya Full timeFor every guest who travels with us, we send a child to school. Just another reason to travel with the nine-time #1 World's Best Safari Outfitter (Travel + Leisure). Travel+Leisure wrote that Micato treats guests like "well-loved, out-of-town relatives." · Duties & Responsibiliti ...
-
QSSK-BR-LC-Line Cook at
Found in: beBee S2 KE - 1 day ago
Q-Sourcing Servtec Group Nairobi, Kenya Full timeQ-Sourcing Servtec Group is a global management consulting firm that helps people make significant improvements to their business performance and realize their most important career goals. · SUMMARY · As a Line Cook, you will be responsible for preparing ingredients, processing c ...
-
Deputy Director, Strategy and Planning at
Found in: beBee S2 KE - 2 days ago
Kenya Institute for Public Policy Research and Analysis (KIPPRA) Nairobi, Kenya Full timeThe Kenya Institute for Public Policy Research and Analysis (KIPPRA) is an autonomous public institute that was established in May 1997 through a Legal Notice and commenced operations in June 1999. In January 2007,His Excellency the President signed the KIPPRA Bill into law and t ...