Angela Wangechi

I am adaptable, allowing me to smoothly navigate and excel in evolving work environments. I am also highly resourceful, constantly discovering creative solutions to overcome challenges and accomplish objectives with maximum efficiency. I am highly motivated to exceed expectations and consistently deliver exceptional results. 

In my previous position, I helped resolve a recurring complaint by analyzing reports & identifying a major process bottleneck, which led to a 70% reduction in the number of tickets for this issue. I also maintained a customer retention rate of 40% above the company average. I was also tasked with processing payments as well as refunds when need be. I can decipher what issues need to be escalated or not. 

Having studied communications at university definitely helps when it come to dealing with customer as well as clients, being able to assist them even when irate. Actively listening and being clear in succinct in message delivery is strong qualities i possess