Kelvin kiplimo
Customer Service / Support
About Kelvin kiplimo:
I am an IT professional from Kenya looking for Remote IT support jobs
Experience
IT professional with a successful track record in onboarding 200+ Medical Service Providers to Slade360 software, enhancing their proficiency and productivity through comprehensive training. Provided prompt technical support, minimizing disruptions in medical insurance billing processes. Demonstrated strong problem-solving skills, reducing resolution time. Collaborated cross-functionally to escalate and resolve complex issues, improving customer relations. As an IT intern at Ennsvalley Bakery Limited, efficiently administered Microsoft Dynamics Navision ERP, managed email systems, and implemented a reliable cloud backup system. Received positive feedback for exceptional performance and proactive problem-solving. Previous IT Technician Internship at Alphax College involved providing technical support, installing/configuring hardware/software, troubleshooting, and researching new technologies.
Education
Bachelor of Science: Bachelor of Computer
Technology -Meru University of Science And Technology
Certified in Cybersecurity by (ISC)2
ICSI Certified Network Security Specialist
Cisco Cybersecurity Esseantials
Google Professional Cybersecurity Certificate
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