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    Assistant Relationship Manager - Nairobi, Kenya - Absa Group Ltd

    Absa Group Ltd
    Absa Group Ltd Nairobi, Kenya

    1 week ago

    Default job background
    Full time
    Description

    JOB SUMMARY

    QualificationBachelor's degreePreferred ExperienceUnderstanding of Banking ProductsSales & Service Work Experience

    RESPONSIBILITIES

    Customer: Placing the customer at the centre of our business and in every activity, we undertake - 50%Develop and maintain own contacts with individuals within Customers' organisation.Act as principal point of contact in the Relationship Managers' absence.Co-ordinate introduction to and from other areas of the Absa Group where appropriate and monitor outcome.Assist in development of and revision of Customer Relationship Plans.Monitor Customer Relationship Plans with the Relationship Manager.Monitor level of Customer service and satisfaction based on Corporate Banking Service standards.Develop and maintain links with local business community and support Relationship Manager in same activity.Participate in business development presentations where appropriate.Conduct research to identify potential new customers and maintain a database.Arrange and undertake product presentations where appropriate.Develop and maintain contacts with specialists in other sectors and areas of the Bank and Group.Monitor leads and update lead tracking systems.Support set up of products from other areas of the Absa Group.Attend Corporate Banking team meetings and contribute fully including suggestions on ways to improve customer service.Update and maintain proper customer information for efficient customer service.Take up end to end relationship role for a few clients through an assigned portfolio that will be determined from time to time.Quality: Controls & Governance: 45%Keep product knowledge up to date for products from other areas of the Absa Group.Conduct full customer due diligence on customers during on boarding and on a regular basis as per the requirements of the business and compliance teams.Act as a liaison for risk management information purposes with customers, accountants, solicitors and other relevant people.Collate customer produced financial information and co-ordinate input on the relevant credit systems by the corporate credit team.Use analysed financial and non-financial information to identify key issues prior to discussion with the Relationship Manager for new and existing business in conjunction with the corporate credit team.Assist with creation of Credit Applications.Support the review of facility letters and co-ordinate execution of documentation and drawdown of facilities.Provide technical input and undertake research for the Relationship Manager in connection with proposed security and liaise to arrange preparation and execution of security documentation.Review of refer list and other risk reports.Attend joint credit and relationship team meetings and contribute fully including suggestions on ways to improve governance and controls on the portfolio.Help to minimise Operational Risk in delivery of Corporate Banking Products and Services by adhering to the procedures and guidelines within Corporate Banking.Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the roleSelf-Development and others 5%Identify own strengths and weaknesses in skills and attributes, review self-development plans and ensure training and development are accommodated.Being receptive to feedback and constantly striving to develop new skills and knowledge.Work to enhance the capacity of the organization by getting the best out of people.

    REQUIRED SKILLS

    Conflict and complaint resolution, Reporting, Customer service, Sales strategy, Customer support, CRM systems, Customer relations

    REQUIRED EDUCATION

    Bachelor's degree

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