Services offered
My name is Jackeline Ndanu and before applying for this job, I studied the job description and I am confident I have what it takes to excel in the role and add value to your company.
I am a dynamic, self-disciplined, flexible, and trustworthy person who works quickly and completes everything to a high standard. I am a high achiever. For example, I achieved excellent grades in my education, and my previous manager praised me for the fact I would willingly carry out duties outside of my job description.
If you hire me, I will help the company increase sales, save money by being frugal with supplies and resources, and take responsibility for my ongoing professional development.
Experience
Hemingway's Nairobi -assistant events coordinator(2014-2023)
-Execute set up procedures to ensure room design on banquet event order is to client standards.
-Inspecting the cleanliness and presentation of all china, glass, silver and linens prior to use.
-Doing requisitions on the system on the items needed for the following day.
-Making Banqueting event order and sharing with the kitchen team and food and service team.
Hemingway's Nairobi - Restaurant supervisor
-Ensure that all service personnel have reported on duty on time and wearing the right attire.
-Checking of guests satisfaction and offering solutions to guests complaints.
-Ensure that the restaurant set up is up to standard.
-Responding to guests emails.
Hemingway's Nairobi -Restaurant Hostess
-Welcoming guests at the restaurant and presenting menu
-Receiving calls and allocation of guests tables on the system.
-Cleanliness of the menus and updating them when there is change.
-Responding to emails and informing the waiters and supervisors on special events like birthdays, anniversary or allergies.
Hemingway's Nairobi- Waitress
-Serving guests on the table.
-Ensuring clearance is done on the tables allocated
-Checking on guests satisfaction.
-Having information of guests expected for dinner eg birthdays or allergy.
Waitress-(2013-2014)
-Greeting guests, taking orders and serving food and beverages to guests.
-caring about customer satisfaction and delivering the optimal client service experience.
-Serving guests in a friendly, welcoming and efficient manner while maintaining a clean and safe work experience.
Panari Hotel Nairobi waitress-(2013-2014)
Greeting guests, taking orders and serving food and beverages to guests.
-caring about customer satisfaction and delivering the optimal client service experience.
-Serving guests in a friendly, welcoming and efficient manner while maintaining a clean and safe work experience.
Ole-sereni Hotel waitress(2012-2013)
-Anticipating guests needs, ascertaining satisfaction, and responding urgently to guests concerns and requests.
-Setting up the restaurant according to the table plan, cover layout and standards defined by the hotel management.
-Assisting in clealiness and set-up of tables, chairs, linens, china, glass and silver for service in an unobtrusive manner.
Education
Mukuru Training Centre- Certificate in Hotel management-2011-2012
Nzaikoni Secondary -Kenya Certificate of Secondary Education-2007-2010
St.Bakhita Primary School-Kenya Certificate of Primary Education-
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