Jackline Ndanu

My name is Jackeline Ndanu and before applying for this job, I studied the job description and I am confident I have what it takes to excel in the role and add value to your company.

I am a dynamic, self-disciplined, flexible, and trustworthy person who works quickly and completes everything to a high standard. I am a high achiever. For example, I achieved excellent grades in my education, and my previous manager praised me for the fact I would willingly carry out duties outside of my job description.

If you hire me, I will help the company increase sales, save money by being frugal with supplies and resources, and take responsibility for my ongoing professional development.

Hemingway's Nairobi -assistant events coordinator(2014-2023)

-Execute set up procedures to ensure room design on banquet event order is to client standards.

-Inspecting the cleanliness and presentation of all china, glass, silver and linens prior to use.

-Doing requisitions on the system on the items needed for the following day.

-Making Banqueting event order and sharing with the kitchen team and food and service team. 

Hemingway's Nairobi - Restaurant supervisor 

-Ensure that all service personnel have reported on duty on time and wearing the right attire.

-Checking of guests satisfaction and offering solutions to guests complaints.

-Ensure that the restaurant set up is up to standard.

-Responding to guests emails.

Hemingway's Nairobi -Restaurant Hostess

-Welcoming guests at the restaurant and presenting menu

-Receiving calls and allocation of guests tables on the system.

-Cleanliness of the menus and updating them when there is change.

-Responding to emails and informing the waiters and supervisors on special events like birthdays, anniversary or allergies.

Hemingway's Nairobi- Waitress

-Serving guests on the table.

-Ensuring clearance is done on the tables allocated

-Checking on guests satisfaction.

-Having information of guests expected for dinner eg birthdays or allergy.

Waitress-(2013-2014)

-Greeting guests, taking orders and serving food and beverages to guests.

-caring about customer satisfaction and delivering the optimal client service experience.

-Serving guests in a friendly, welcoming and efficient manner while maintaining a clean and safe work experience.

Panari Hotel Nairobi waitress-(2013-2014)

Greeting guests, taking orders and serving food and beverages to guests.

-caring about customer satisfaction and delivering the optimal client service experience.

-Serving guests in a friendly, welcoming and efficient manner while maintaining a clean and safe work experience.

Ole-sereni Hotel  waitress(2012-2013)

-Anticipating guests needs, ascertaining satisfaction, and responding urgently to guests concerns and requests.

-Setting up the restaurant according to the table plan, cover layout and standards defined by the hotel management.

-Assisting in clealiness and set-up of tables, chairs, linens, china, glass and silver for service in an unobtrusive manner.

Mukuru Training Centre- Certificate in Hotel management-2011-2012

Nzaikoni Secondary -Kenya Certificate of Secondary  Education-2007-2010

St.Bakhita Primary School-Kenya Certificate of Primary Education-