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    Senior Relationship Manager - Nairobi, Kenya - Standard Chartered Bank Kenya

    Standard Chartered Bank Kenya
    Standard Chartered Bank Kenya Nairobi, Kenya

    5 days ago

    Default job background
    Full time
    Description

    Standard Chartered Kenya, whose official name is Standard Chartered Bank Kenya Limited, but is sometimes referred to as Stanchart Kenya, is a commercial bank in Kenya.

    The Role Responsibilities

    This is an individual contributor role with responsibility to Acquire New to Bank Priority Qualified Clients via leads sourced from Professionals, Employee Banking, Business Banking and Corporate, Commercial & Institutional Banking (CCIB) ecosystems.

    Responsible to actively engage with the New to Bank clients during the first 3 months to activate and get the client transacting, set up and educate clients on alternate remote channels usage online, mobile, contact centre and ATM.

    Responsible to cross sell selected Retail Banking Products with focus on Wealth, Bancassurance sales, Assets and CASA assets under management build up.

    Introduce and educate clients of the self-service/ automated banking channels and help them to use the services extensively.

    Accountable to ensure the clients tools to transact are delivered i.e the Visa Infinite Debit and Visa Platinum Cards.

    Drive high quality sales interactions and ensure a seamless onboarding experience for the client.
    Accountable to maintain prescribed quality levels and convey right information to the clients and avoid mis-selling and complaints.

    Strategy

    Awareness of the overall Group Business Strategy, going Further Faster

    Align to the overall Consumer, Private and Business Banking (CPBB) Affluent Strategy of growing the client base with a focus on AUMQ clients.

    Business

    Awareness, alignment and support to the overall CPBB Business strategy
    Deliver on the financial objectives consistently.
    Manage individual costs effectively, telephone, transport and other staff related costs.
    Responsible to intensify cross selling of all Bank Solutions
    Responsible to support the Bank's digital agenda by providing digital education to all clients.

    Processes

    Informed of the client onboarding process adhering to the KYC requirements.
    Responsible to only onboard the clients who meet the correct due diligence.

    Risk Management

    Responsible for identifying, assessing, monitoring, controlling and mitigating risks to the Group.

    Also, an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them.

    The ability to interpret the Group's financial information, identify key issues based on this information and put in place appropriate controls and measures.

    Remain alert to the risk of money laundering and assist in the Bank's efforts in combating it by adhering to the principles in relation to: "Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to Customers".

    Governance

    Awareness of and understanding of the regulatory framework in which the Group operates and the regulatory requirements and expectations relevant to the role.

    Regulatory & Business Conduct

    Display exemplary conduct and live by the Group's Values and Code of Conduct.

    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.

    This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

    Local Regulator:
    Kenya Central Bank

    Key stakeholders

    Internal

    Priority Banking Relationship Managers
    Business Banking Relationship Managers
    Employee Banking Relationship Managers
    Wealth and Insurance Specialists
    Branch Network
    GBS and Account Service Team in Country
    CDD Ops Team
    Product Managers

    External

    Customers (Current and Potential)

    Other Responsibilities

    Embed Here for good and Group's brand and values in Kenya / CPBB / Client Acquisition
    Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats); Scanning, Care Calls and Cross Selling

    Our Ideal Candidate

    Academic or Professional Education/Qualifications in any higher institution
    3 years in relevant portfolio management experience or related relevant experience
    Licenses and Certifications/accreditations; Wealth Management
    Excellent interpersonal skills
    Highly developed networking and negotiation skills

    Role Specific Technical Competencies

    Addressing Customer Needs
    Anti-money Laundering Policies and Procedures
    Customer Support Policies, Standards and Procedures
    Effective Communications
    Customer Retention
    Cross-selling
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