Relationship Manager - Nairobi, Kenya - Absa Group Ltd

Absa Group Ltd Nairobi, Kenya

1 week ago

Full time

Description

JOB SUMMARY

Preferred QualificationUniversity degree(Above 5) years (Technical/Managerial) experiencePreferred ExperienceExperience in understanding the business dynamics especially pertaining to the awareness of Public Sector customer requirements. (Above 5 years)Experience in managing Public Sector clients of varied products needs and complexities including Corporate & Project Finance in addition to TB and Markets product set.Understand how the various areas of the Bank are positioned to meet the challenges of Public Sector customers.

RESPONSIBILITIES

Customer Sales and service: - 45%Identify potential sales opportunities with new & existing Customers and subsequently sell and deliver.Identify the opportunity to introduce Product Specialists to Customers and subsequently to ensure delivery and sales.Formulate business development strategies and objectives to meet changing market needs.Monitor the level of complaints and quality of handling of those complaints.Support efforts to research competitive threats/opportunities within the banks marketing/geographical area.Communicate all key messages to customers including agreed service standards, negotiated pricing, relationship contact points (including the introduction of new personnel) and new product changes.Keep customers advised on the expected 'delivery date' for product/credit applications.Commitment to understanding customer requirements: striving to ensure requirements are met and taking the responsibility for solving problems.Rising to and achieving stretching targets; focus on adding value to the Bank and customers; communicating opportunities for others to achieve results.Credit and Operational Risk Management: 45%Primary responsibility for the control and management of credit risk within own portfolio of Corporate customers.To maximise economic profit on own customer portfolio and team bases.Manage own performance against key financials (risk - adjusted contribution) sales, service and operational targets.To ensure service delivery and support functions provided customer-oriented service within the stipulated service level agreements.Develop and implement customer relationship plans for all customers.Work with Corporate Credit Managers, to assess and recommend credit facilities for customers.Collaborating with and assisting others; working as a team; being proud and working in the interest of the Bank.Developing yourself and others: 10%Being receptive to feedback and constantly striving to develop new skills and knowledge.Work to enhance the capability of the organisation by getting the best out of people.Identify own strengths and weaknesses in skills and attributes, review self-development plans and ensure cleaning and development are accommodated.Support the implementation of the AML program amongst the CIB Team and the wider Bank.

REQUIRED SKILLS

Conflict and complaint resolution, Reporting, Customer service, Sales strategy, Customer support, CRM systems, Customer relations

REQUIRED EDUCATION

Bachelor's degree

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