lillian mukiri

I am a Social Worker by profession with 6years of experience in medical business development and sales. I have a good record of accomplishment in sales, business growth, sustained relationships as well as administrative roles. I have excellent communication, presentation, pitching and organizational skills and have the ability to work independently and as a team member/leader. I am a strategic thinker with strong negotiating skills, and ability to influence effectively.

• Supervising the front office team and marketing team.
• Ensure outstanding customer satisfaction by maintaining strong working relationships with clients/doctors/consultants
• Facilitate customer service trainings for staffs.
• Managing/maintaining client’s relationships to build reputation for excellent service and generate repeat business. 
• Create and communicate a vision for the future of the business.
• Establish a culture and work environment that promotes and inspires an active, continuous improvement philosophy in regards to product and services.
• Develop internal business practices that sustain freedom of expression for individuals in an atmosphere of open, risk-free communication.
• Oversee adherence to the quality system that ensures product and service quality.
• Secure all essential relationships with alliances and strategic partners for the long term growth.
• Ensure a culture that exceeds customer expectations and as such serve to support the desired

image of excellence of service.

Diploma in Business Management

Diploma in Social Work